45
T r o u b l e s h o o t i n g
Troubleshooting
Your LifeBook notebook is sturdy and subject to few
problems in the field. However, you may encounter
simple setup or operating problems that you can solve
on the spot, or problems with peripheral devices, that
you can solve by replacing the device. The information
in this section helps you isolate and resolve some of
these straightforward problems and identify failures that
require service.
IDENTIFYING THE PROBLEM
If you encounter a problem, go through the following
procedure before pursuing further troubleshooting:
1. Turn off your LifeBook notebook.
2. Make sure the AC adapter is plugged into your Life-
Book notebook and to an active AC power source.
3. Make sure that any card installed in the PC Card slot
is seated properly. You can also remove the card
from the slot, thus eliminating it as a possible cause
of failure.
4. Make sure that any devices connected to the
external connectors are plugged in properly. You
can also disconnect such devices, thus eliminating
them as possible causes of failure.
5. Turn on your LifeBook notebook. Make sure it has
been off at least 10 seconds before you turn it on.
6. Go through the boot sequence.
7. If the problem has not been resolved, refer to the
Troubleshooting Table, that follows, for more
detailed troubleshooting information
.
8. If you have tried the solutions suggested in the
Troubleshooting Table without success, contact
your support representative:
■
Toll free: 1-800-8Fujitsu (1-800-838-5487)
E-mail: 8fujitsu@us.fujitsu.com/computers
Website: www.us.fujitsu.com/computers
Before you place the call, you should have the following
information ready so that the customer support repre-
sentative can provide you with the fastest possible solu-
tion:
■
Product name
■
Product configuration number
■
Product serial number
■
Purchase date
■
Conditions under which the problem occurred
■
Any error messages that have occurred
■
Type of device connected, if any
See the Configuration Label on the bottom of your
LifeBook notebook for configuration and serial
numbers.
If you keep notes about what you have
tried, your support representative may be
able to help you more quickly by giving
additional suggestions over the phone.
Do not return a failed LifeBook notebook
to Fujitsu until you have received a Return
Material Authorization (RMA) number
from a support representative.
Q2010.book Page 45 Wednesday, May 24, 2006 1:36 PM
Summary of Contents for LifeBook Q2010
Page 2: ...C o p y r i g h t Q2010 book Page 2 Wednesday May 24 2006 1 36 PM ...
Page 9: ...1 1 Preface Q2010 book Page 1 Wednesday May 24 2006 1 36 PM ...
Page 13: ...5 2 Getting to Know Your LifeBook Notebook Q2010 book Page 5 Wednesday May 24 2006 1 36 PM ...
Page 29: ...21 3 Getting Started Q2010 book Page 21 Wednesday May 24 2006 1 36 PM ...
Page 37: ...29 4 User Installable Features Q2010 book Page 29 Wednesday May 24 2006 1 36 PM ...
Page 51: ...43 5 Troubleshooting Q2010 book Page 43 Wednesday May 24 2006 1 36 PM ...
Page 65: ...57 6 Care and Maintenance Q2010 book Page 57 Wednesday May 24 2006 1 36 PM ...
Page 71: ...63 7 System Specifications Q2010 book Page 63 Wednesday May 24 2006 1 36 PM ...
Page 77: ...69 8 Glossary Q2010 book Page 69 Wednesday May 24 2006 1 36 PM ...
Page 101: ...93 Appendix B Using the Fingerprint Sensor Q2010 book Page 93 Wednesday May 24 2006 1 36 PM ...
Page 111: ...103 Index Q2010 book Page 103 Wednesday May 24 2006 1 36 PM ...
Page 117: ...109 I n d e x Q2010 book Page 109 Wednesday May 24 2006 1 36 PM ...
Page 119: ...111 I n d e x Q2010 book Page 111 Wednesday May 24 2006 1 36 PM ...