Troubleshooting and tips
SmartCard reader is not recognised.
Cause
Troubleshooting
Chip card inserted incorrectly.
►
Make sure you have inserted your
SmartCard into the SmartCard reader with
the chip facing upwards.
►
Check whether the SmartCard you are using
is supported. Your SmartCard must comply
with the ISO standard 7816-1, -2, -3 and -4.
SmartCard PIN forgotten
Cause
Troubleshooting
PIN forgotten
►
If you work in a network, contact your
system administrator, who can unlock your
Tablet PC with a supervisor PIN.
User and/or supervisor SmartCard lost
Cause
Troubleshooting
User and/or supervisor SmartCard lost
►
If you have lost your User SmartCard, you
can continue working with the Supervisor
SmartCard and initialise a new User
SmartCard or deactivate the SystemLock
function.
►
If you have lost the Supervisor SmartCard,
you can continue working, but you no longer
have all your rights and can no longer
initialise a Supervisor SmartCard.
►
If you have lost both SmartCards, you can
no longer boot your system. Please contact
our Service Desk. You must provide proof of
ownership for the device. Then the Service
Desk will refer you to our service partner,
who will unlock your device (for a charge).
SmartCard lost
Cause
Troubleshooting
SmartCard lost
►
If you work in a network, contact your
system administrator, who can boot your
Tablet PC with a Supervisor SmartCard.
Fujitsu
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Summary of Contents for Stylistic Q572
Page 1: ...System Operating manual STYLISTIC Q572 ...
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Page 10: ...Contents 6 Fujitsu ...