Fujitsu TeamPoS 7000, User Manual

Page 1: ...User Guide TeamPoS Model 7000 All in One AIO PoS Computer Document D900000454 Revision 1 0 ...

Page 2: ...delines detailing the recommendations of Fujitsu Frontech North America Inc FFNA Fujitsu endeavors to ensure that the information in this document is correct and fairly stated The information within this document has been reviewed for accuracy but as with most documents errors may be found and corrected in future revisions Fujitsu Frontech North America Inc does not accept liability for any errors...

Page 3: ...r 9 1 2 8 Epson TM T88V Printer 9 1 2 9 Epson TM H2000 Printer 9 1 2 10 Epson TM H6000IV Printer 10 1 2 11 Cash Drawers 10 1 2 12 LEDs and Buttons 11 1 2 13 Connectors 13 1 2 14 Limited Power Source 13 Chapter 2 Introduction 2 1 System Configurations and Components 15 2 1 1 System illustration AIO Countertop Mount model 15 2 2 System Configurations 16 2 2 1 Hardware 16 2 2 2 Operating Systems 18 C...

Page 4: ...hapter 4 Daily Maintenance 4 1 Cleaning the Equipment 31 4 1 1 Cleaning the main unit 31 4 1 2 Cleaning the magnetic card reader option 32 4 1 3 Cleaning the printer 32 4 1 4 Cleaning the print head and roller 32 Chapter 5 Troubleshooting 5 1 Troubleshooting 33 5 2 Paper Jams 34 5 3 Paper Jams Frequently 34 5 4 Supplies 35 Appendix Ensure Safe Use i Disclaimer i Computer Viruses i Regulatory Infor...

Page 5: ... the KD02909 7000 series and describes the procedures required for using these systems The following sections provide a brief overview of the TeamPoS 7000 AIO control units as well as their peripherals The TeamPoS Model 7000 family of products is a state of the art Point of Sale POS terminal Built on industry standard platforms the TeamPoS 7000 leverages Intel embedded components and standard oper...

Page 6: ...number of powered RS 232 and USB ports are selectable by the customer Chassis configurations and operating systems are also selectable The TeamPoS Model 7000 Series KD02909 7000 AIO PoS computer is available in five models TeamPoS 7000 Model A100R AIO Atom D525 CPU 15 LCD w Resistive Touch 2GB RAM 1 x HDD 250GB TeamPoS 7000 Model A200R AIO Celeron G540 CPU 15 LCD w Resistive Touch 2GB RAM 1x HDD 2...

Page 7: ...Full flat LCD with infrared and resistive touch and flexible tilt angles Various microprocessor options Atom D525 Celeron G540 Core i3 Proximity sensor to exit standby mode Remote Management with Intel AMT A300 Dual disks A100 A200 A300 RAID 0 1 support A200 A300 Optional integrated webcam Microphone Flexible configurations for a wide range of market segments convenience stores specialty stores qu...

Page 8: ... blazing speeds 2GB DDR3 memory extendable Selectable high capacity storage HDD 250GB or SSD 30 62GB Security RAID1 and higher performance RAID0 with SSD or HDD RAID Fanless model for silent running and against oily dusty air model A100 Built to last for retail environment Water and dust proof IP53 for front LCD Anti discoloration materials Several Operating Systems certified for long life managem...

Page 9: ...sion 1 0 March 6 2012 AIO Peripherals 7 1 2 AIO Peripherals 1 2 1 LCD Monitors 15 12 and 7 inch LCD monitors for AIO secondary display Support for two types of touch panels for 12 and 15 inch monitors flat surface Resistive IR with bezel 15 inch only 1 2 2 VF70 VFD VF70 USB interface 1 2 3 VF35 VFD Mini VF35 VFD USB interface This VFD is located on top of the AIO LCD Image of 7 customer monitor to...

Page 10: ...User Guide 8 AIO Peripherals TeamPoS7000_User Guide_D900000454 pdf 1 2 4 Keypad MSR 40 key keyboard USB interface This keyboard and MSR are located on the right side of the AIO LCD 1 2 5 MSR AIO USB interface This MSR are located on the right side of the AIO LCD 1 2 6 CT11 Thermal Printer Thermal printer USB interface 300mm s 16 shades of gray printing Tool less part replacement thermal head cutte...

Page 11: ...rview Chapter 1 Overview Revision 1 0 March 6 2012 AIO Peripherals 9 1 2 7 FP 510 Thermal Printer Thermal printer USB interface 260 mm s Compact design Two color printing 1 2 8 Epson TM T88V Printer Thermal printer USB interface 300 mm s 58 80 mm paper roll sizes 1 2 9 Epson TM H2000 Printer Thermal dot matrix printer USB interface Drop in paper loading MICR reader and franker ...

Page 12: ...oS 7000 User Guide 10 AIO Peripherals TeamPoS7000_User Guide_D900000454 pdf 1 2 10 Epson TM H6000IV Printer Thermal dot matrix printer USB interface Multi tone printing MICR reader and endorsement printer 1 2 11 Cash Drawers 1 2 11 1 TP15 standard cash drawer Bill compartments 5 coin compartments 6 with media slot 1 2 11 2 Compact cash drawer Bill compartments 3 coin compartments 6 with media slot...

Page 13: ...tons The LED and button locations on the OP operations panel are indicated below Open the panel cover door to access the controls and LEDs See the table on the following page for additional details ON OFF Switch USB Port Reset Switch HDD SDD Activity 5V Standby Unused HDD1 SSD1 Diagnostic HDD2 SSD2 Diagnostic Fan Diagnostic all models except A100 Memory Diagnostic Blue LED power indicator Volume D...

Page 14: ...LED This LED flashes to indicate HDD SSD read write activity 5V Standby MB power Second from left Indicates that AC power is supplied to the power supply and standby voltages for the motherboard are available Unused LED Third from left Unused Memory Diagnostic Middle LED This LED is illuminated when the BIOS memory test detects a memory error Fan Diagnostic Third from right This LED is illuminated...

Page 15: ...peripherals 24V PUSB usually printer Cash Drawer 1 or 2 Audio Line Out 12V PUSB VFD Second Monitor or other 12V power Caution The 24V powered USB port on the terminal does not meet UL limited power source LPS requirements This port is limited to only allowing 24V Retail POS powered USB peripherals that do not exceed a rated current of 4 Amps and are provided with a molded plastic Fire Enclosure Ra...

Page 16: ...INFORMATION IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU S PRIOR WRITTEN CONSENT Chapter 1 Overview TeamPoS 7000 User Guide 14 AIO Peripherals TeamPoS7000_User Guide_D900000454 pdf ...

Page 17: ...his chapter describes the system configuration and also the component names and functions A trained service engineer installs the TeamPoS Model 7000 Series AIO PoS computer system and its software in the store where it will be used After installation it is officially handed over to the user See the operation manual or the specifications of the application package you are using for more information...

Page 18: ...l TP7000 A300R I Main Unit CPU Intel Dual Core Atom D525 1 8GHz Intel Dual Core Celeron G540 2 5GHz Intel Core i3 2120 3 3GHz Memory Standard 2GB DDR3 SO DIMM 2 slots Max 4GB Max 8GB for 64 bit OS Storage HDD 250GB 1 1 open SSD 30 62GB 1 1 open 2 5 SATA x 2 HDD 250GB 1 1 open SSD 30 62GB 1 1 open 2 5 SATA x 2 RAID 0 1 Operator Display 15 TFT color LCD XGA with resistive touch integrated Proximity ...

Page 19: ...Remote type tilt swivel VF35 Alphanumeric 20 digits x 2 lines 171 W x 62 H mm Rear top type tilt Printer Option CT11 thermal printer FP 510 thermal printer TM T88V thermal printer TM H2000 thermal dot matrix printer TM H6000IV thermal dot matrix printer Paper width 58 mm 80 mm printing speed 300 mm s Paper width 58 80 83 mm printing speed 260 mm s Paper width 58 mm 80 mm printing speed 300 mm s Pa...

Page 20: ...uide 18 System Configurations TeamPoS7000_User Guide_D900000454 pdf 2 2 2 Operating Systems The TeamPoS 7000 can be ordered with the following Operating Systems Microsoft Windows POSReady 7 32 64 bit Microsoft Windows POSReady 2009 Microsoft WEPOS Windows XP Professional Windows 7 Professional 32 64 bit Windows Server 2008 32 64 bit SUSE Linux SLED 11 1 year Support SUSE Linux SLED 11 3 year Suppo...

Page 21: ...nitor 2 Press the power switch to start the computer The computer will start after a brief delay 3 Slide the power switch cover back down to prevent accidentally pressing the power button NOTE If nothing is displayed on the screen for 10 seconds or more after the power has been turned on verify the following Is the 5V Standby LED lit see page 11 If not the system is not receiving power Is the powe...

Page 22: ... it off 1 Shut down the software This should turn off the unit Turning the power off while the software is operating may corrupt the programs and data on the disc 2 If the unit is still powered up after you have shut down the software take the following steps 3 Slide up the power switch cover which is located on the left side of the monitor 4 Press the power switch to power down the computer NOTE ...

Page 23: ... screen as necessary to suit your store environment Adjusting the screen angle You can adjust the angle of the screen on Countertop Mount models as shown below Hold the top of the monitor with one hand while steadying the base with the other hand Tilt slowly to the desired angle Adjusting the Brightness Open the panel cover located under the monitor Press the Brightness Up and Brightness Down butt...

Page 24: ...to the customer The LCD can be swiveled and tilted backwards and forwards 3 3 3 Customer Display VFD The customer display is mounted behind the LCD display It displays transaction information to the customer The display panel of the VF70 customer display can be swiveled through approximately 300 degrees Both displays can be tilted backwards and forwards 3 4 Adjusting the Speaker Volume To adjust t...

Page 25: ...tic head fault or degrade the performance of the magnetic head Do not lubricate the magnetic card reader If anything falls into the slot use tweezers to remove it Data corruption Do not expose the magnetic card reader to strong magnetic fields otherwise the data may be lost 1 Slide a magnetic card through the slot on the right side Hold the card lightly and slide it in the slot on the right side p...

Page 26: ...he magnetic stripe card is read correctly a confirmation beep sounds NOTE If multiple beeps sound retry the operation 3 6 Using the CT11 Printer This section describes the names and functions of the thermal printer components and explains how to open and close the printer cover and load the paper roll The procedure for loading and removing the paper roll varies depending on whether the paper is be...

Page 27: ...each component of the printer unit are described below Legend 1 Top cover Open this cover to replace the paper roll 2 Print head Does the printing 3 Power LED Lights blue when power is applied 4 Paper LED Lights amber when paper level is low or empty 5 Error LED Lights red when the top cover is open or when the roll is near the end Blinks when an error has occurred 6 Feed button Press this switch ...

Page 28: ...he paper roll you must open the printer top cover 1 Lift the top cover as far as it will go Keyboard Do not touch the keyboard while replacing the paper roll Otherwise the printer may operate and catch your clothing or hair Print Head is Hot Immediately after printing the print head is very hot To prevent burns allow the printer sufficient time to cool before replacing the paper roll 2 Remove the ...

Page 29: ...ED WITH ANY THIRD PARTY WITHOUT FUJITSU S PRIOR WRITTEN CONSENT TeamPoS7000_User Guide_D900000454 pdf Chapter 3 Basic Operations Revision 1 0 March 6 2012 Using the CT11 Printer 27 NOTE 4 Pull the paper out so that it runs straight then close the top cover It should click into place Do not move the paper guides ...

Page 30: ... However if you wish to open the drawer in an emergency such as during a power failure or when the unit is not powered use the drawer key To open the drawer insert the drawer key into the keyhole and turn the key clockwise When you shut the drawer the lock engages again Push the drawer to close it NOTE No records are entered into the journal when the drawer is opened using the drawer key It is rec...

Page 31: ... Basic Operations Revision 1 0 March 6 2012 Relocating the System 29 Lift the cash till and pull it out towards you To insert the cash till into the drawer open the drawer completely Then perform the above steps in the reverse order 3 8 Relocating the System If you need to relocate the Countertop Mount system please lift and carry the unit from underneath the base as shown below Do not lift or car...

Page 32: ...TION IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU S PRIOR WRITTEN CONSENT Chapter 3 Basic Operations TeamPoS 7000 User Guide 30 Relocating the System TeamPoS7000_User Guide_D900000454 pdf ...

Page 33: ... the equipment Switch off the equipment before cleaning Use a solution of mild detergent diluted in water to clean the exterior surfaces Do not use a wet or chemically treated cloth or volatile chemicals such as paint thinner to clean the equipment Doing so may damage the surface 4 1 1 Cleaning the main unit Wipe the surface with a soft cloth such as gauze that has been moistened with neutral dete...

Page 34: ...netic card reader is optional NOTE Use of the Fujitsu cleaning card Product number D99L 1001 0060 is recommended 4 1 3 Cleaning the printer Clean the printer at regular intervals roughly about once every six months If not kept clean paper debris and dust are likely to accumulate which may degrade the print quality and or cause paper jams To clean the printer remove the printer head cover see Clean...

Page 35: ...ses Check the following The unit cannot be turned on The unit is not plugged in The main circuit breaker for the power outlet is off Power failure Check that the power is turned on Check AC Outlet Main circuit breaker Printed characters are faint The paper is soiled Printing is disabled Printing is smudged The print head is dirty The print head has reached the end of its service life The paper bei...

Page 36: ...am will occur easily Open the top cover 1 Open the top cover and pull the roll paper Set the correct position as shown below for the CT11 please refer to the printer documentation for the other printers supported by the AIO 2 Close the cover Print Head is Hot Immediately after printing the print head is very hot To prevent burns allow the printer sufficient time to cool before replacing the paper ...

Page 37: ...e Fujitsu maintenance engineer or through Fujitsu at the following numbers North America 1 800 538 8716 Option 3 Outside North America 1 972 728 7070 The supplies required for the equipment are listed below Use only the Fujitsu specified supplies listed below for this product If any other supplies are used component life may shorten or a failure may occur Product Name Specification Comments POS C ...

Page 38: ...INFORMATION IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU S PRIOR WRITTEN CONSENT Chapter 5 Troubleshooting TeamPoS 7000 User Guide 36 Supplies TeamPoS7000_User Guide_D900000454 pdf ...

Page 39: ...ly agreed READ THE ENTIRE MANUAL CAREFULLY BEFORE USING THIS PRODUCT INCORRECT USE OF THE PRODUCT MAY RESULT IN INJURY OR DAMAGE TO USERS BYSTANDERS OR PROPERTY While Fujitsu Frontech North America Inc has sought to ensure the accuracy of all information in this manual Fujitsu Frontech North America Inc assumes no liability to any party for any damage caused by any error or omission contained in t...

Page 40: ...ful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Radio Frequency Interference Requirements Canada This Class A digital apparatus meets all the requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num...

Page 41: ... is limited to only allowing 24V Retail POS powered USB peripherals that do not exceed a rated current of 4 Amps and are provided with a molded plastic Fire Enclosure Rated Min 94V 1 or Metal enclosure Caution The 24V powered Cash Drawer port on the terminal does not meet UL limited power source LPS requirements This port is limited to only allowing 24V Retail POS peripherals that do not exceed a ...

Page 42: ...e TeamPoS 7000 series of PoS computer systems We hope that the TeamPoS 7000 will help you operate your business in a more efficient manner Alert signals This manual uses the following warning labels to prevent personal injury or physical damage to the product This indicates a hazardous situation that could result in serious personal injury if the user does not perform the procedure correctly This ...

Page 43: ...ake sure that you understand the meaning of these symbols before reading the rest of the manual This warning symbol indicates that there is a risk of electric shock This warning symbol indicates that there is a risk of fire This warning symbol indicates that problems could arise if you touch the area concerned This warning symbol indicates that the unit must not be disassembled since there is a ri...

Page 44: ...l Failing to do so may present a risk of electric shock or fire Do not attempt to modify the unit since doing so may present a risk of fire or electric shock Do not use optional equipment other than those exclusively designed for use with the unit Failure to do so may present a risk of fire or electric shock Do not place anything containing water such as a vase flowerpot or cup or a metallic objec...

Page 45: ...resents a risk of fire Do not touch the keyboard when replacing the paper roll since doing so may activate the printer and trap your clothing or hair Do not insert your fingers into the printer paper insertion opening when replacing the paper roll since doing presents a risk of trapping your finger Do not touch the print head immediately after printing since doing presents a danger of burns Firmly...

Page 46: ...bjects around the unit for example or alongside the unit After turning off the power always wait at least five seconds before turning it back on Do not place a coffee cup or other objects on or close to the unit Do not suddenly increase the room temperature when the unit is cold for example during the winter Do not bring a magnet or other magnetized object close to the unit Take particular care to...

Page 47: ...the magnetic card close to a product that generates a strong magnetic field such as a telephone card other magnetic cards or the medical equipment that uses magnetic force Do not bring a cell phone handbag or wallet with a magnetic fastener close to the magnetic card since the magnet in the fastener generates a strong magnetic field A folded bent or scratched magnetic card may be unusable Do not k...

Page 48: ...g Unit DMI Desktop Management Interface DSP Display DVMT Intel Dynamic Video Memory Technology GbE Gigabit Ethernet HDD Hard Disk Drive IDE Integrated Drive Electronics IDE R IDE Redirect KIT Kit KYB Keyboard LAN Local Area Network OPN Options PEG PCI Express Graphics PERR Parity Error for PCI Devices POST Power On Self Test PSU Power supply PTR Printer PWR Power PWRON Power On RAID Redundant Arra...

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Page 50: ...shaping tomorrow with you ...