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TROUBLESHOOTING
Problem
Solution/Issue
TV does not operate
●
Make sure the power cord is plugged in.
●
Try another AC outlet.
●
Power is off, check fuse or circuit breaker.
●
Unplug unit for an hour, then plug it back in.
●
The batteries in the remote control may be exhausted, replace the batteries.
Normal picture, but no
sound
●
Check the volume settings.
●
Check if ‘Mute’ mode is set to on.
●
Try another channel.
●
Check audio cable connections.
The remote control
does not work
●
Make the remote control is in range with no obstructions.
●
Check the batteries.
●
Correct operating mode set: TV, VCR etc.
Poor sound or no
sound
●
Station or Cable TV experiencing problems, tune to another station.
●
Check sound adjustments (Volume or Mute).
●
Check for sources of possible interference.
The speakers are
making an odd sound
●
Make sure that the audio cable is connected to the correct audio output connector on the
external device.
●
For antenna or cable connections, check the signal information.
●
A low signal level may cause sound distortions.
Poor picture or no
picture
●
Station or Cable TV experiencing problems, tune to another station.
●
Make sure channels are set into memory.
●
Check antenna or Cable TV connections, adjust antenna.
●
Check for sources of possible interference.
●
Check picture control adjustments.
Poor TV reception
●
Ensure the antenna amplifier is turned on for Antenna TV.
●
Adjust the antenna position to a stronger signal receiving angle.
●
Check the Antenna connection is tight to the TV.
●
Check there is power supplied to the Antenna distribution box.
●
Confirm your incoming cable is connected to the correct cable / antenna wall connection
inside the RV.
●
Ensure the internal RV coax jump cable is connected to the correct port.
Poor Cable / Satellite
TV Reception
●
Ensure antenna amp is turned off for able signal.
●
Check incoming Cable is connected correctly to RV.
●
Ensure cable splitter box has power.
●
Confirm the incoming cable is connected to the correct cable / Satellite wall connection
inside your RV.
●
Ensure the internal RV coax jump cable is connected to the correct port.
●
Check Dish has not obstruction.
TV shuts off
●
Sleep Timer is set.
●
Power interrupted.
Black and white image
from the connected AV
device
●
Check video connections on both the TV and connected AV device. Ensure the colors
match between the connectors and sockets: yellow (VIDEO) for CVBS connection.
●
Ensure all video cables are connected firmly.
Audio noise
●
Move any infrared equipment away from the TV.
The TV cannot
connect to your
network or apps.
●
Make sure the TV has a network connection.
●
Run Network Test
●
Contact your Internet service provider.
The wireless network
connection failed.
●
Make sure your wireless modem/router is on and connected to the Internet.
The wireless network
signal is too weak.
●
Position your wireless router, modem router, or access point in a central location. Avoid
putting it in a corner.
Some files can’t be
played.
●
This problem may occur with high-bitrate files. Most files can be played back, but you
might experience problems with high-bitrate files.
