6
Troubleshooting
If the display shows following problems, please refer to this sheet for a potential solution.
Problems
Possible Cause
Solutions
Cooktop does not work.
●
Cooktop controls are locked.
●
Power outage.
●
Make sure Lock mode is turned off.
●
Check house lights to confirm power outage.
●
Contact manufacturer.
Cooktop does not heat.
●
No cookware or Improper cookware placement
on the induction heater areas.
●
Incorrect cookware size for the selected induction
heater areas.
●
Cookware Is not properly resting on induction
heater areas.
●
Incorrect induction heater areas selected.
●
No power to cooktop.
●
Make sure that the cookware is centered on the induction heater areas,
and that cookware is also of correct type for Induction cooking. See
Compatible Cookware
section.
●
The bottom of the cookware must be large enough to cover induction
heater areas.
●
Cookware bottoms must be flat and centered on the induction heater
areas.
●
Make sure the correct control is ON for the induction heater areas being
used.
●
See “Cooktop does not work” above.
Cooktop turns off while
cooking.
●
Cooktop Internal heat sensor has detected
high temperature inside the cooktop, activating
automatic shut off.
●
Liquid or object on the controls area.
●
Make sure the cooktop vents are not blocked.
●
The cooktop features an automatic shutoff feature that turns off the
entire cooktop if any induction heater areas has been on continuously
for 2 hours. The cooktop control panel may register liquids or objects
obstructing the panel, which can cause the cooktop to shut off. Clean up
spills or remove objects and restart the cooktop.
The fans keep running for one
minute after the cooktop has
been turned off.
●
The electronics are cooling down.
●
This is a normal occurrence.
Error Code
If the digital display shows an error code, please refer to this sheet for a potential solution.
Error Code
Solutions
U
Cookware Sensor Detection:
●
No cookware is detected on the cooking zone after 10 seconds. Make sure the material of the cookware is cooktop compatible and it is
centered on the cooking zone.
E0, E6
Overheat Protection:
●
Turn off cooktop to allow the cooktop to cool. Then restart cooktop.
●
Check to ensure the cookware has contents in the pan.
●
Check the venting in the cooktop and or cabinet to ensure they are not blocked.
E2
Incorrect Voltage Sensor:
●
If the voltage of the power supplied to the cooktop is too low, it cannot operate properly and will show this error code. This may be caused
by reduced voltage being supplied to the house circuit. If connections are correct and the supplied voltage returns to normal, the code will
disappear.
E3
Incorrect Voltage Sensor:
●
If the voltage of the power supplied to the cooktop is too high, It cannot operate properly and will show this error code. This may be caused by
increased voltage being supplied to the house circuit. If the connections are correct and the supplied voltage returns to normal, the code will
disappear.
E7, E8, E9, EE
●
An internal fault has been detected. To reset the cooktop, turn the cooktop off and unplug the cooktop from the electrical outlet or turn off the
circuit breaker for 30 seconds. Reconnect power and turn the cooktop back on. If the error message is still being displayed, call for service.
Specifications
Specifications
Voltage (Volts)
120V
Frequency (Hz)
60Hz
Total Power (Watts)
1500W
Minimum Circuit Breaker Amperage
15A
CCD-0005585 | REV DATE: 10.14.2022
