Symptom Possible
Explanation
Possible
solutions
Software message “Grabba sleeve
disconnected” on front screen
Refer to PDA/Sleeve table on previous
page
Scan fails to find any units
Grabba sleeve disconnected or flat – there
will be no battery level reported for sleeve
Refer to PDA/sleeve troubleshooting
Units are on a different channel to the
Grabba sleeve (user has changed them or
mixed up two different systems)
Contact Fusion support to be talked
through reassigning the channels
Error “There are not enough devices
detected on the field”
Incorrect value for “tracks” entered (e.g. 4
tracks chosen when only one has been set
up
Change tracks value to correct number
(e.g. 1 for single lane)
Insufficient gates switched on and
scanned.
Return to scan screen by pressing OK,
and perform another scan. Ensure enough
devices are found for the chosen protocol,
or chose another protocol with less gates
Error “Incorrect player/track ratio”
When using multiple lanes, the number of
athletes chosen must be divisible by the
number of tracks selected
Add or subtract athletes from the list to
result in an appropriate number
Error “synchronization failed” when
starting or during drill
One or more units were not detected in the
synchronization stage
Click “RETRY” to attempt synchronization
again
Exit to Scan page and perform scan.
Check battery levels and appropriate
number of units are scanned
Software reports a possible Database
corruption
Database may have been corrupted
Follow prompts to create a new database.
Contact Fusion Sport for assistance with
retrieving data and repairing backed up
database.
TROUBLESHOOTING GUIDE - SOFTWARE PROBLEMS
TROUBLESHOOTING GUIDE - SOFTWARE PROBLEMS
©
2009
Fusion
Sport
Pty
Ltd,
All
Rights
Reserved
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