en
Customer Service
36
Fault
Cause and troubleshooting
Once the appliance
has been connected
to the power supply,
the lighting switches
on automatically.
Demo mode is activated.
▶
To deactivate demo mode, press and hold and for approx. for 3 seconds.
Unusual noises when
the appliance moves
up or down.
Cables may be damaged.
▶
Call the after-sales service.
→
A signal tone sounds
three times.
The reference movement was not carried out.
▶
Start the reference movement with and .
The appliance is not
working after the ref-
erence movement.
The distance from the ceiling to the upper edge of the appliance is greater than 120 cm.
▶
Readjust the cables to a maximum of 120 cm and reset the appliance to the factory set-
tings.
13 Customer Service
If you have any queries on use, are unable to rectify
faults on the appliance yourself or if your appliance
needs to be repaired, contact Customer Service.
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:
Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
13.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
Depending on the model, the rating plate can be found:
¡
Inside the appliance (remove grease filters for ac-
cess).
¡
On top of the appliance.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
14 Disposal
Find out here how to dispose of old appliances cor-
rectly.
14.1 Disposing of old appliance
Valuable raw materials can be reused by recycling.
1.
Unplug the appliance from the mains.
2.
Cut through the power cord.
3.
Dispose of the appliance in an environmentally
friendly manner.
Information about current disposal methods are
available from your specialist dealer or local author-
ity.
This appliance is labelled in accord-
ance with European Directive
2012/19/EU concerning used elec-
trical and electronic appliances
(waste electrical and electronic equip-
ment - WEEE).
The guideline determines the frame-
work for the return and recycling of
used appliances as applicable
throughout the EU.
14.2 Disposing of batteries
Batteries should be recycled in an environmentally
friendly manner. Do not dispose of the batteries in the
household rubbish.
▶
Dispose of batteries in an environmentally friendly
manner.
Only for EU countries:
Summary of Contents for AC270101
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