Troubleshooting
Problem
Possible cause
Solution
There is no steam visible in
Water steam above 215°F is invisible.
This is normal
the oven.
A lot of steam escapes from the
The appliance is calibrating or heating up
This is normal
ventilation slots on the top.
or the operating mode has been changed.
The appliance has not yet been calibrated. Calibrate the appliance.
A lot of steam escapes from the
Soiled or loose door seal.
Clean the door seal or fit it correctly
side of the door.
in the groove.
The “steam removal” symbol
The steam removal function is only
This is normal
does not appear on the display.
available if the oven temperature is
below 250°
F
.
The appliance is not producing
Limescale has formed in the appliance.
Start the descaling programme.
steam properly.
The appliance does not work,
The plug is not plugged into the mains.
Connect the appliance to the electricity.
nothing is shown on the display.
Power cut
Check whether other kitchen appliances
are working.
Fuse blown/triggered
Check in the fuse box to make sure that
the fuse for the appliance is OK.
Faulty operation or faulty display.
Switch the appliance off using the fuse
in the fuse box. Wait at least 10 seconds
and then switch it back on.
The appliance does not work, the
The child lock has been activated
Deactivate the child lock (touch the
display does not react.
(“door with lock” symbol appears ).
child lock key for at least 6 seconds).
The appliance does not heat up,
The exhibition mode is activated.
Deactivate the exhibition mode in the
the display is normal.
basic settings menu.
The grilling surface only lights up
Only the side of the grilling surface is
This is normal
around the sides, not in the middle. heated to allow for better heat distribution.
The appliance cannot be started,
No water available in the appliance.
Check the water connection.
the display shows the “tap” symbol.
Humming noise when switching on
The drain pump starts to operate.
This is normal
Appliance has been switched off
This is normal: automatic rinsing when
for several days
being switched on again.
There is a “pop” noise during
Cold/warm effect caused by extreme
This is normal
cooking .
temperature difference.
Error message E003, E303, E115, The appliance is too hot.
Switch off the appliance and let it cool
E215 appears in the display.
down.
Another error message appears
Technical fault
Call the after-sales service.
in the display (Exxx).
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