Troubleshooting
10
It is not always necessary to call the Service Centre. In
some cases, you may be able to solve the problem
yourself. This table contains some useful information.
Important information:
Only authorised personnel from our Service Centre are
qualified to work on the main gas and electric systems.
What´s wrong
Possible cause
Solution
...if none of the electrical
system works?
-Faulty fuse.
-The automatic circuit breaker
or mains differential has been
triggered.
-Check the fuse in the main fuse box and
replace it if it is faulty
-Check to see if the circuit
breaker or a differential has
been triggered in the mains
supply box
...if the electric ignition system
does not work?
-There may be food or cleaning
product particles between the
spark plugs and the burners.
-The burners are wet.
-The covers on the burners are
not in the right position.
-The gap between the spark
plug and the burner needs to
be cleaned carefully.
-Dry the burner covers and spark plugs
carefully.
-Check that the covers have been put in the
proper position.
...if the flame on the burners is
not evenly distributed?
-The burner components have
not been assembled properly.
-The gas outlets on the burners
are dirty.
-Put the components in their
correct positions.
-Clean the gas outlets on the
burners.
...if the gas flow does not seem
normal or there is no gas flow
at all?
-The gas flow has been cut at
an intermediate stopcock.
-If the gas is supplied from a
gas bottle, it may be empty.
-Open any intermediate stopcocks.
-Replace the gas bottle with
a full one.
...if the kitchen smells of gas?
-One of the valves has been
left open.
-Possible leak on the gas bottle
coupling.
-Check to see if a valve has
been left open.
-Check that the coupling on the gas bottle is in
order.
...if the safety devices on the
different burners do not work?
-The control knob has not been
kept pressed in for long
enough.
-The outlets on the burners are
dirty.
-Once ignited, keep the control knob pressed
in for a few seconds.
-Clean the gas outlets on the
burners.
