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Troubleshooting

54

Fault

Cause and troubleshooting

Detergent residue in
the appliance

Lid of the detergent dispenser is blocked by items of
tableware parts and will not open.

1.

Arrange tableware in the top basket tableware so
the tab collecting tray is not obstructed by table-
ware. 
→ 

"Arrange tableware", Page 34

Items of tableware are blocking the dispenser lid.

2.

Do not place tableware or fragrance dispensers in
the tablet collecting tray.

The lid of the detergent dispenser is blocked by the
tab and will not open.

Position the tab in the detergent dispenser cross-
wise, not vertically.

Tabs are used in the quick or short programme. Dis-
solving time of the tab is not attained.

Select a more intensive Programme → 

Page 19

 or

use Powder detergent → 

Page 31

.

Washing effect and dissolving performance are re-
duced after a prolonged storage time or detergent is
very lumpy.

Change your detergent.

Water marks on
plastic parts.

Due to laws of physics droplet formation on plastic
surfaces is unavoidable. After drying water marks are
visible.

Select a more intensive programme. 
→ 

"Programmes", Page 19

Position tableware at an angle. 
→ 

"Arrange tableware", Page 34

Use rinse aid. 
→ 

"Rinse aid", Page 30

Set the water softening system higher. 
→ 

"Setting the water softening system", Page 28

Wipeable or water-sol-
uble coatings are
present inside the ap-
pliance or on the
door.

Detergent substances are deposited there. These
coatings cannot generally be removed with chemicals.

Change your detergent → 

Page 31

.

Clean the appliance mechanically.

White coating is deposited in the appliance interior.

1.

Set the water softening system correctly. 
→ 

"Setting the water softening system", Page 28

In most cases you will need to increase the setting.

2.

Change your detergent if required.

Summary of Contents for DF261101

Page 1: ...Information for Use DF261101 Dishwasher Gaggenau...

Page 2: ...l functions 22 8 Features 22 8 1 Top basket 23 8 2 Etagere 23 8 3 Bottom basket 24 8 4 Folding prongs 24 8 5 Cutlery basket 25 8 6 Baking sheet spray head 25 8 7 Optional extra cleaning area 25 8 8 Ba...

Page 3: ...1 Cleaning the tub 42 17 2 Cleaning products 43 17 3 Tips on appliance care 43 17 4 Machine Care 43 17 5 Filter system 44 17 6 Cleaning spray arms 45 18 Troubleshooting 47 18 1 Clean wastewater pump...

Page 4: ...is appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or h...

Page 5: ...is not possible an isolating switch must be integrated into the permanent electrical installation according to the installation regulations When installing the appliance check that the power cable is...

Page 6: ...he side Covers are available from Customer Service or specialist outlets WARNING Risk of tipping Improper installation may cause the appliance to tip up Only install built under or integrable applianc...

Page 7: ...points can cause injuries Arrange knives and utensils with sharp points in the cutlery bas ket with the points downwards on the knife shelf or in the cut lery drawer WARNING Risk of scalding If you o...

Page 8: ...services Page 63 Incorrect repairs are dangerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power...

Page 9: ...ed between the appliance door and cabinet doors underneath Keep an eye on children when opening and closing the appli ance door WARNING Risk of chemical burns Rinse aid and detergent may cause chemica...

Page 10: ...n the appliance and the water pipe The pipes sup plied for the drinking water and waste water connections are not affected here Modified or damaged water hoses may result in material damage and damage...

Page 11: ...umption will be reduced Additional functions Page 22 Change the sensor setting to the de fault a Consumption is reduced Sensors Page 12 Zeolith drying automatically helps to save energy a Zeolith dryi...

Page 12: ...Page 40 Sensor set ting Description Standard Optimum setting for a mixed load and heavily soiled table ware Saves both en ergy and water Sensitive Adjusts the pro gramme strength for effective remova...

Page 13: ...ly install your dishwasher as a free standing appli ance you must stop it from tipping over e g by screwing it to the wall or installing it under a continuous work top that is securely connected to ad...

Page 14: ...ts Observe the Technical data 3 When doing so check that the drinking water connection is not kinked crushed or twisted 4 5 Electrical connection Connecting the appliance to the electricity supply Not...

Page 15: ...our appliance 5 1 Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 Rating plate Rating plate with E number and FD num ber Page 64 The data y...

Page 16: ...tablet collecting tray where they can fully dissolve 7 Top basket Top basket Page 23 8 EmotionLight Interior lighting of the appliance 9 Cutlery shelf1 Cutlery shelf Page 23 10 Upper spray arm The up...

Page 17: ...liance Page 35 Switching off the appliance Page 37 Terminating the programme Page 37 2 Programme buttons Programmes Page 19 3 Info button If you press the display shows in formation about selected pro...

Page 18: ...tarting the programme Page 36 12 buttons You can use these buttons to scroll between the basic settings Changing basic settings Page 40 13 Setting buttons Changing the basic settings Chan ging basic s...

Page 19: ...ressure may result in deviations Programme Use Programme se quence Auto 35 45 C Tableware Delicate tableware cutlery tem perature sensitive plastics glasses and stemware Level of soiling Lightly adher...

Page 20: ...er they are not the results or consumption values Request by e mail to dishwasher test appliances com The product number E Nr and the production number FD are required here They can be found on the ra...

Page 21: ...will flash a flashes a The programme and the additional function are saved Tip To reset the programme to the pre rinse programme stored at the factory use the Home Connect app1 or reset your applianc...

Page 22: ...ing tableware with different soiling levels e g place very soiled pots and pans in the bot tom basket and normally soiled tableware in the top basket The spray pressure in the bottom basket is increas...

Page 23: ...vent the basket from sud denly dropping down hold the side of the basket by the top edge 3 Press in the levers on the right and left on the outside of the basket 4 Raise or lower the basket evenly to...

Page 24: ...rongs Use the folding prongs to position tableware securely e g plates You can fold the prongs down to po sition pans bowls and glasses better 1 Folding down prongs1 If you do not need the prongs fold...

Page 25: ...ead Inserting baking sheet spray head Use the baking sheet spray head in stead of the top basket to clean large trays grilles and plates 1 Remove top basket 2 Insert the baking sheet spray head in the...

Page 26: ...ith the Optional extra cleaning area fitted 1 Pull out the top basket 2 Pull the tab on the Optional extra cleaning area up and forwards 3 Set the slider to ON 4 Clean under running water 5 Place the...

Page 27: ...r Basic set tings Page 38 on the appliance at any time or use the Home Con nect app on your mobile device 5 Press or repeatedly until the display shows the right value You can change several settings...

Page 28: ...the display shows Water hardness 5 Press or repeatedly until the right water hardness has been set The value 16 20 is set at the fact ory 6 To save the settings press for approx 3 seconds 10 3 Specia...

Page 29: ...s 0 8 E You do not need to use special salt 1 Press 2 To open the basic settings press for approx 3 seconds 3 Press repeatedly until the display shows Water hardness 4 Press or repeatedly until the di...

Page 30: ...rinse aid up to the max mark max 3 If rinse aid spills out remove it from the tub Spilled rinse aid can cause ex cessive frothing during the wash cycle 4 Close the lid of the dispenser for rinse aid...

Page 31: ...leaching agents are generally used to remove coloured marks e g tea or ketchup Note Follow the manufacturer s in structions for each detergent Tip Suitable detergents are available online via our webs...

Page 32: ...sed frothing and damage the ap pliance Detergent containing chlorine Chlorine residue on tableware may present a risk to health 12 3 Information on deter gents Follow the instructions on detergents in...

Page 33: ...n a The detergent dispenser will open automatically at the optimum time during the programme Powder or liquid detergent will spread around the washing tank and dissolve there Tablets will fall into th...

Page 34: ...or highly acidic cleaning solutions in par ticular commer cial or industrial cleaners are not safe to use in the dishwasher with aluminium If you are using highly caustic al kaline or highly acidic c...

Page 35: ...so no wa ter can collect in them Do not block the spray arms make sure that they can turn freely Do not place small parts in the tablet collecting tray and do not block it with tableware so as not to...

Page 36: ...24 hours 1 Press 2 Press or repeatedly until the display shows the right time Depending on the setting of the time display the end of the pro gramme is shown on the display by Finish in e g 3h 25min...

Page 37: ...appliance 1 Please note the information on Safe use Page 10 2 Press Tip If you press during the wash cycle the programme currently run ning will be interrupted When you switch the appliance back on th...

Page 38: ...s the time when the programme will end e g 15 20 hours Sprache Lan guage See selection on the appliance Select the menu language Water hardness 0 62 16 20 medium1 Set the water hardness Overview of wa...

Page 39: ...e proj on1 off Switch Remaining time proj on or off While the programme is running status information is projected onto the floor below the appliance door e g the remaining running time If the base pa...

Page 40: ...app 1 Open the appliance door 2 Press 3 To open the basic settings press for approx 3 seconds 4 Press repeatedly until the display shows the required setting 5 Press or repeatedly until the display s...

Page 41: ...tart the Home Connect app and set up access for Home Connect The Home Connect app guides you through the entire login pro cess Connecting the appliance to WLAN home network Wi Fi Requirements The Home...

Page 42: ...rmation on data protection The first time your appliance is registered on a home network connected to the Internet your appliance will transmit the following types of data to the Home Connect server i...

Page 43: ...ne Care combined with ma chine care products and machine cleaners is the right programme for the care of your appliance Note You can get our tested and ap proved Dishwasher Care and Ma chine Cleaner f...

Page 44: ...lean ers Activate the Optional extra clean ing area Page 26 1 Remove any coarse soiling in the interior with a damp cloth 2 Clean the filters 3 Place the machine care product in the appliance interior...

Page 45: ...l ter 6 Re assemble the filter system Make sure that the locking catches on the coarse filter click into posi tion 7 Insert the filter system into the ap pliance and turn the coarse filter clockwise M...

Page 46: ...ay arm to re move 3 Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm a The spray arm clicks into position 5 Inse...

Page 47: ...djusted Adjust the appliance door as described in the in stallation instructions The door gap must be at least 70 mm 100 mm Appliance door and door seal are soiled Clean the appliance door and door se...

Page 48: ...opening of the Zeolith container Page 15 is no longer obstructed E 3000 lights up Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 63 E 3100 lights up Water p...

Page 49: ...ction for leaks 10 Restore the power supply 11 Switch the appliance on E 3400 lights up Water is continuously running into the appliance 1 Turn off the water tap 2 Call Customer Service Page 63 E 6102...

Page 50: ...appliance fault Wastewater pump is blocked or the cover of the wastewater pump is loose 1 Clean the wastewater pump Clean wastewater pump Page 62 2 Secure the cover of the wastewater pump so it click...

Page 51: ...No rinse aid used or dosage set too low 1 Add Rinse aid Page 30 2 Set the amount of rinse aid to be dispensed Setting the amount of rinse aid Page 30 Programme or programme option has no drying phase...

Page 52: ...on possible Cutlery is not dry Cutlery not arranged properly in the cutlery basket or cutlery drawer Droplets can form on the cutlery contact points 1 Arrange cutlery individually where possible Page...

Page 53: ...the sensitivity of the sensors Sensors Page 12 Tableware has been precleaned too intensely The sensors chose a weaker programme Stubborn soiling cannot be entirely removed Only remove large remnants o...

Page 54: ...t and dissolving performance are re duced after a prolonged storage time or detergent is very lumpy Change your detergent Water marks on plastic parts Due to laws of physics droplet formation on plast...

Page 55: ...ter softening system to the water hard ness and use separate detergents proprietary de tergent special salt rinse aid Too little detergent is being used Increase the amount of detergent used or change...

Page 56: ...asy to remove are present inside the appliance mainly at the bottom The formation of films is due to ingredients of food remnants and tap water limescale soaplike 1 Check the setting of the water soft...

Page 57: ...leware has been precleaned too intensely The sensors chose a weaker programme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Adjust the se...

Page 58: ...add rinse aid to the dispenser Adding rinse aid Page 30 Rinse aid has been spilled Remove the rinse aid with a cloth Detergent or appliance care product used causes ex cessive foaming Change the brand...

Page 59: ...gramme ends or cancel the pro gramme with Reset Terminate programme Page 37 Appliance cannot be switched on or oper ated Software update is taking place Wait until the software update has finished App...

Page 60: ...the fuse in the fuse box or insert the mains plug Switch the appliance on 3 If the problem occurs again Contact customer service Customer Service Page 63 Appliance door can not be closed Door lock has...

Page 61: ...ing or rattling noise With a small load the water jets directly strike against the tub Distribute the tableware evenly Load the appliance with more tableware Light items of tableware move about during...

Page 62: ...he pump cover using a spoon and grip it by the crosspiece 6 Lift the pump cover inwards at an angle and remove a You can now reach the impeller with your hand 7 Remove any remnants of food and foreign...

Page 63: ...e supply hose and let the water drain out 19 4 Disposing of old appli ance Valuable raw materials can be re used by recycling WARNING Risk of harm to health Children can lock themselves in the applian...

Page 64: ...your appliance s de tails and the Customer Service tele phone number to find them again quickly 20 2 AQUA STOP guarantee In addition to warranty claims against the seller under the purchase agree ment...

Page 65: ...the copyright holders as free or open source software The applicable licence information is stored on your home appliance You can also access the applicable li cence information via your Home Connect...

Page 66: ...e clares that the appliance with Home Connect functionality is in compliance with relevant statutory requirements 1 A detailed Declaration of Conformity can be found online at www gag genau com gb amo...

Page 67: ......

Page 68: ...4 81739 M nchen GERMANY www gaggenau com 9001668751 9001668751 en 021026 Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton...

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