en
Troubleshooting
30
20 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
If the appliance is defective, call Customer Service.
WARNING ‒ Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
Only use genuine spare parts when repairing the
appliance.
▶
If the power cord or the appliance power cable of
this appliance is damaged, it must be replaced with
a special power cord or special appliance power
cable, which is available from the manufacturer or
its Customer Service.
20.1 Malfunctions
Fault
Cause and troubleshooting
The appliance is not
working.
The mains plug of the power cord is not plugged in.
▶
Connect the appliance to the power supply.
The circuit breaker in the fuse box has tripped.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your room or other appliances are working.
Operating error.
▶
Switch off the circuit-breaker for the appliance in the fuse box and switch it back on after
approx. 60 seconds.
The appliance does
not start.
The appliance door is not fully closed.
▶
Close the appliance door.
The appliance does
not work. The display
does not respond.
The display shows
the symbol for the
childproof lock .
Childproof lock is activated.
▶
Deactivate the childproof lock. →
The appliance auto-
matically switches off.
Safety switch-off function: No operation for more than 12 hours.
1.
Press to confirm the message.
2.
Switch off the appliance.
The appliance does
not heat up; the dis-
play shows the sym-
bol for demo mode
.
The appliance is in demo mode.
▶
Deactivate the demo mode in the basic settings →
The display shows
the error message
"Exx".
An error occurred.
1.
If the display shows an error message, turn the function selector to .
a
If the display no longer shows the error message, it was a one-off problem.
2.
If the display continues to show or repeatedly shows the error message, contact cus-
tomer service →
and provide them with the error code.
20.2 Power failure
Your appliance can bridge a power failure of a few
seconds. The operation continues.
If the power failure lasts longer and the appliance was
operating, the display shows a message. The operation
is interrupted.
Switch the appliance back on again after a
power failure
1.
Turn the function selector to .
2.
Switch the appliance back on again as usual.
20.3 Demo mode
If the display shows , demo mode is activated. The
appliance does not heat up.
Deactivate demo mode
1.
To briefly disconnect the appliance from the mains,
switch off the household fuse or the circuit breaker
in the fuse box.
Summary of Contents for EB333111
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