32
Eliminating minor faults yourself
Before you call customer service:
Please check whether you can eliminate the fault yourself based on the following information.
Customer service will charge you for advice – even if the appliance is still under guarantee!
x
Fault
Possible cause
Remedial action
Temperature differs greatly
from the set value.
In some cases it is adequate to switch off
the appliance for 5 minutes.
If the temperature is too high wait a few hours
and check whether the temperature has approached
the set value.
If the temperature is too low check the temperature
again the next day.
Displays do not illuminate.
Power failure; the fuse has been
switched off; the mains plug
has not been inserted properly.
Connect mains plug. Check whether the power
is on, check the fuses.
The light does not function.
The LED light is defective.
See chapter “Light (LED)” section.
Appliance was open too long.
Light is switched off after approx. 10
min.
When the appliance is closed and opened, the light
is on again.
Floor of the refrigerator
compartment is wet.
The condensation channel or drainage
hole are blocked.
Clean the condensation channel and the drainage
hole. See chapter Cleaning the appliance.
The temperature in
the refrigerator compartment
is too cold.
Temperature has been set too low.
Increase the temperature.
The refrigeration unit is
switching on more frequently
and for longer.
Appliance opened frequently.
Do not open the appliance unnecessarily.
The ventilation openings have been
covered.
Remove obstacles.
Large quantities of fresh food are
placed in the freezer.
Switch on fast cooling (see chapter Fast cooling).
Appliance is not cooling,
temperature display and light
are lit.
Showroom mode is switched on.
Start appliance self-test (see chapter “Appliance
self-test”).
When the programme has ended, the appliance
switches over to normal operation.
