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en-us
Home Connect
Customer Service access
If you contact Customer Service, they can access your
appliance and view its status after you have given your
consent. You need to have your appliance connected to
your home network for this.
Further information about Customer Service access and
its availability in your country is available under
www.home-connect.com in the Help & Support area.
1.
Contact Customer Service.
2.
Confirm the start of Customer Service access in the
app.
During Customer Service access the symbol
Ù
appears on the control panel.
3.
As soon as Customer Service has obtained the
necessary data, they end access.
Note:
You can interrupt remote diagnosis early by
switching off Customer Service access in the Home
Connect app.
Deleting network settings
If there is a problem when trying to establish a
connection, or if you would like to register the appliance
in a different home network (WLAN), the Home
Connect settings can be reset.
1.
Open the
Home network
menu on your refrigerator.
"Setting up Home Connect" on page 18
2.
Press
C
button to move to the menu item
Delete
network settings
.
3.
Press
%
button to open the menu item.
4.
Confirm the message to delete the network settings.
To then reconnect the appliance to the home network,
perform initial setup again.
Information on data protection
The first time your Home Connect appliance is registered
on the WLAN network connected to the Internet, your
appliance will transmit the following types of data to the
Home Connect server (initial registration):
▯
Unique appliance identification (consisting of
appliance codes as well as the MAC address of the
installed Wi-Fi communication module).
▯
Security certificate of the WiFi communication module
(to ensure a secure data connection).
▯
The current software and hardware version of your
domestic appliance.
▯
Status of any previous resetting to factory settings.
This initial registration prepares the Home
Connect functions for use and is only required when you
want to use these Home Connect functions for the first
time.
Note:
Please note that the Home Connect functions can
only be utilized with the Home Connect app. Information
on data protection can be called up in the Home
Connect app.
