27
Eliminating minor faults yourself
Before you call customer service: Please check whether you can eliminate the fault yourself based on the following
information. Customer service will charge you for advice – even if the appliance is still under guarantee!
Appliance
Ice maker/Ice and water dispenser
Fault
Possible cause:
Remedial action
Appliance has no refrigerating
capacity. Interior light does
not function. The display does
not illuminate.
Power failure; the fuse has been switched off;
the mains plug has not been inserted
properly.
Check whether the power is on.
The appliance must be switched on.
Check whether the mains plug is secure.
The refrigerating unit is
switching on more frequently
and for longer.
Appliance door opened frequently.
Do not open the door unnecessarily.
Large amounts of fresh food have been put
away.
Activate fast freeze function.
The ventilation openings have been covered.
Remove obstructions and dirt.
The temperature in the freezer
compartment is too cold.
Temperature has been set too low.
Select a warmer temperature (see “Setting
the temperature”).
Interior light does not
function.
The bulb is defective.
Replace bulb (see “Changing light bulbs”).
Light switch is sticking.
Check whether it can be moved.
You experience unpleasant
odours.
Strongly smelling food is not sealed.
Cleaning the appliance. Seal strongly
smelling food (see “Odours”)
Fault
Possible cause:
Remedial action
No water can be drawn, ice is
however given out.
Fault with the appliance.
It is necessary to inform customer service!
Ice maker/Ice and water
dispenser does not work.
Ice maker is not connected to the mains
supply.
Call Customer service.
Ice maker does not contain any fresh water.
Ensure that the water is properly connected.
If it is, call the customer service.
The freezer compartment temperature is
too high.
Check the freezer compartment temperature.
Lower if necessary.
No water or ice is given out at
the dispenser.
Childproof lock is activated.
Deactivate the lock.
Water tank fills itself up.
When first used, it takes approx. 2 minutes until
the tank is filled.
The appliance or ice maker has only just
been switched on.
Approx. 24 hours is needed until ice production
starts.
A lot of ice has been taken.
Approx. 24 hours is needed until the ice cube
container is filled again.
The water filter is bunged up or used.
Change the water filter.
