36
Eliminating minor faults yourself
Before you call customer service:
Please check whether you can eliminate the fault yourself based on the following information.
Customer service will charge you for advice – even if the appliance is still under guarantee!
Fault
Possible cause
Remedial action
The light does not work.
The bulb is defective.
Replace bulb.
1. Pull out mains plug or switch off fuse.
2. Slide cover forwards and remove.
3. Change the bulb.
(Replacement bulb: 220-240 V a.c., E14 bulb
holder, see defective bulb for wattage.)
Light switch is jammed.
Check whether it can be moved.
The frozen food is frozen
solid.
Loosen frozen food with a blunt object. Do not use
a knife or pointed object.
There is a thick layer of frost
in the freezer compartment.
Defrosting the freezer compartment (see chapter
Defrosting). Always ensure that the freezer
compartment door is closed properly.
Floor of the refrigerator
compartment is wet.
The condensation channels
or drainage hole are blocked.
Clean the condensation channels and the drainage
hole. See chapter “Cleaning the appliance”.
