17
Troubleshooting
You can often easily eliminate problems that may
occur on your own. Before calling customer service,
take into account the following information.
9
WARNING
Risk of electric shock
Incorrect repairs are dangerous. Repairs may
only be carried out by one of our trained after-
sales engineers. If the appliance is faulty,
unplug the mains plug or switch off the fuse in
the fuse box. Contact the after-sales service.
Malfunction
Cause
Solution
Burner does not ignite when
switched on.
No power supply.
Turn all control knobs to 0. Check in the fuse box
whether the fuse has blown.
Burner does not ignite when
switched on. Audible signal
sounds.
Fault on the burner or the gas sup-
ply.
Turn all control knobs to 0.
Check:
▯
Burner parts fitted correctly?
▯
Gas shut-off valve open?
▯
Burners dry and clean?
▯
Air in the line after first connection or a change
of gas cylinder (liquid gas)?
▯
Gas cylinder empty (liquid gas)?
Burner goes off during operation.
Audible signal sounds.
Fault on the burner or the gas sup-
ply.
Turn all control knobs to 0.
Wait until the appliance
has cooled down.
Check:
▯
Burner parts fitted correctly?
▯
Electrode soiled (food remainders) or moist?
▯
Burner soiled by spillovers?
▯
Strong draft (e.g. open window directly behind
the gas stovetop)?
▯
Gas cylinder empty (liquid gas)?
Burner goes off during operation.
Audible signal continues to
sound although all control knobs
have been turned to 0.
Protection against overheating
Turn all control knobs to 0. Wait until the appliance
has cooled down and the audible signal goes off.
Burner goes off during operation. Power failure
Turn all control knobs to 0. Check the power supply.
The burners do not reignite automatically after a
power failure.
Turn the control knob to 0. The
appliance tries to reignite and an
audible signal sounds.
Technical defect
Notify Gaggenau customer service.
Burners go off during operation.
An audible signal sounds.
Safety shut-off: appliance has not
been operated in the past six hours.
Turn the control knob to 0 and then switch on again,
if necessary.
There is a smell of gas in the
kitchen.
Potential leak on connection of gas
cylinder.
Check gas cylinder connection for leaks.
The corners of the appliance
curve upwards slightly during
operation.
The heat causes the cooktop's
metal to expand.
This is normal. No curving is visible after cooling
down.
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