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 After-sales service      

en

After-sales service

After-sales service

Our after-sales service is there for you if your appliance 

needs to be repaired. We will always find an appropriate 
solution, also in order to avoid after-sales personnel 
having to make unnecessary visits.

E number and FD number

When calling us, please quote the full product number 
(E no.) and the production number (FD no.) so that we 
can provide you with the correct advice. The rating plate 
that features these numbers can be found on the 
underside of the appliance.

To save time, you can make a note of the numbers for 
your appliance and the telephone number of the after-
sales service in the space below in case you need them.

Please note that a visit from an after-sales service 
engineer is not free of charge in the event that the 
appliance has been misused, even during the warranty 
period.

Please find the contact data of all countries in the 
enclosed customer service list.

To book an engineer visit and product advice

Trust the expertise of the manufacturer, and rest 
assured that the repair will be carried out by trained 
service technicians using original spare parts for your 
domestic appliance.

E no.

 

FD no.

 

After-sales service 

O

 

GB

0344 892 8988 
Calls charged at local or mobile rate.

IE

01450 2655 
0.03 € per minute at peak.  
Off peak 0.0088 € per minute.

AU

1300 368 339

NZ

09 477 0492

Z-Nr:

FD:

E-Nr:

Type:

Summary of Contents for VG 415 211 AU

Page 1: ...Instruction manual VG 415 211 AU Gas wok ...

Page 2: ...flame monitoring and automatic re ignition 9 Switching off 9 Residual heat indicator 9 Safety shut off 9 Table of settings and tips 10 Tips for cooking and roasting 10 Tips for using a wok 10 Information and tips regarding cookware 11 Suitable cooking vessels 11 Precautions for use 11 Cleaning and maintenance 12 Cleaning the appliance 12 Burnt on dirt 12 Burner discolouration 12 Trouble shooting 1...

Page 3: ...doors Do not install this appliance on boats or in vehicles This appliance is intended for use up to a maximum height of 2000 metres above sea level This appliance is not intended for operation with an external clock timer or a remote control Do not use covers These can cause accidents for example due to overheating catching fire or materials shattering Only use safety devices or child protection ...

Page 4: ...provided e g an extractor hood Intensive and persistent use of the appliance may mean that it is necessary to have additional ventilation e g opening a window or more effective ventilation e g operating the existing mechanical ventilation device at a higher setting m Warning Risk of fire Hot oil and fat can ignite very quickly Never leave hot fat or oil unattended Never use water to put out burnin...

Page 5: ...right position m Warning Risk of injury Incorrect repairs are dangerous Repairs may only be carried out and damaged power and gas lines replaced by an after sales engineer trained by us If the appliance is faulty unplug the mains plug or switch off the fuse in the fuse box Shut off the gas supply Contact the after sales service Risk of injury Faults or damage to the appliance are dangerous Never s...

Page 6: ...r appliance Saving energy Choose a burner of roughly the same size as your pan Place the cookware in the middle Use small saucepans for small quantities Using a large saucepan with little in it consumes a lot of energy Always place suitable lids on saucepans Cooking without a lid consumes significantly more energy Use a glass lid so that you can see into the pan without having to lift the lid Cook...

Page 7: ...facturer accepts no liability if these accessories are used incorrectly Ventilation openings underneath pan support 0 Pan support 8 Wok ring Wok burner 18 MJ h 5 kW H Wok burner control knob Indicator Meaning Û Off Appliance off Ú Lit continuously orange Appliance on ˆ Flashing orange Appliance off Residual heat indicator ˆ Flashing orange and white alternately Safety shut off power fail ure ˆ Fla...

Page 8: ...lugs are dirty this may cause ignition problems Clean the ignition plugs regularly with a small non metallic brush Take care to prevent the ignition plugs from suffering any heavy knocks When you cook using a wok place the wok ring onto the pan support over the wok burner Make sure that the wok is stable on the wok ring when you are cooking When you switch from setting 3 to setting 4 or higher the...

Page 9: ...ly The illuminated ring behind the control knob will flash Turn the control knob to 0 Wait until the appliance is cool enough and then check whether all the burner parts are in the correct position Check whether the burner or the ignition plug are covered in food remnants etc Trouble shooting on page 13 Switching off Turn the control knob to position 0 The appliance electronics will shut off the g...

Page 10: ...high temperatures such as groundnut oil Cook the ingredients at a high heat while stirring constantly Do not cook them for too long The vegetables should be al dente For stirring the food and for taking it out of the pan it is best to use a shallow ladle with a long handle made from a heat resistant material Heat setting Cooking method Examples 12 Heating Water clear soups Blanching Vegetables 10 ...

Page 11: ...d not touch the sides of the pot Do not use damaged pots or pans which do not sit evenly on the cooktoop they may tip over Only use pots or pans with a thick flat base Do not cook without using a lid and make sure the lid is properly fitted This wastes energy Always centre the pot or pan over the burner otherwise it could tip over Do not place large pots on the burners near the control knobs These...

Page 12: ... dirt For hard to remove burnt on dirt you can order a cleaning gel from our online shop from your specialist retailer or our after sales service item number 00311859 It is suitable for pan supports and the stainless steel recess If necessary let the dirt soak overnight Follow the instructions on the cleaning agent Caution Damage to the surface Do not use the cleaning gel on the burner parts Burne...

Page 13: ...urner will not ignite when it is switched on The illuminated ring behind the control knob is flashing yellow and magenta alternately Electronics fault Turn all control knobs to 0 and disconnect the appliance from the mains power supply for one minute switch off the circuit breaker or pull out the plug Reconnect the appliance The illuminated rings around the control knobs will be lit green for a fe...

Page 14: ... the appliance The illuminated rings around the control knobs light up green for a few seconds and then turn yellow Wait until the illuminated rings switch off 3 Then deactivate demo mode within three minutes as follows Turn any of the control knobs anti clockwise to position 12 4 Turn the control knob clockwise to position 1 5 Turn the control knob anti clockwise to position 0 Wait until the illu...

Page 15: ...r appliance and the telephone number of the after sales service in the space below in case you need them Please note that a visit from an after sales service engineer is not free of charge in the event that the appliance has been misused even during the warranty period Please find the contact data of all countries in the enclosed customer service list To book an engineer visit and product advice T...

Page 16: ... DJJHQDX DXVJHUlWH PE DUO HU 6WUD H 0 QFKHQ 50 1 ZZZ JDJJHQDX FRP 9001154461 9001154461 970701 en ...

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