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15

 After-sales service      

en

After-sales service

After-sales service

Our after-sales service is there for you if your appliance 

needs to be repaired. We will always find an appropriate 
solution, also in order to avoid after-sales personnel 
having to make unnecessary visits.

E number and FD number

When calling us, please quote the full product number 
(E no.) and the production number (FD no.) so that we 
can provide you with the correct advice. The rating plate 
that features these numbers can be found on the 
underside of the appliance.

To save time, you can make a note of the numbers for 
your appliance and the telephone number of the after-
sales service in the space below in case you need them.

Please note that a visit from an after-sales service 
engineer is not free of charge in the event that the 
appliance has been misused, even during the warranty 
period.

Please find the contact data of all countries in the 
enclosed customer service list.

To book an engineer visit and product advice

Trust the expertise of the manufacturer, and rest 
assured that the repair will be carried out by trained 
service technicians using original spare parts for your 
domestic appliance.

E no.

 

FD no.

 

After-sales service 

O

 

GB

0344 892 8988 
Calls charged at local or mobile rate.

IE

01450 2655 
0.03 € per minute at peak.  
Off peak 0.0088 € per minute.

AU

1300 368 339

NZ

09 477 0492

Z-Nr:

FD:

E-Nr:

Type:

Summary of Contents for VG415215AU

Page 1: ...Instruction manual VG415215AU Gas wok...

Page 2: ...lame monitoring and automatic re ignition 9 Switching off 9 Residual heat indicator 9 Safety shut off 9 Table of settings and tips 10 Tips for cooking and roasting 10 Tips for using a wok 10 Informati...

Page 3: ...oors Do not install this appliance on boats or in vehicles This appliance is intended for use up to a maximum height of 2000 metres above sea level This appliance is not intended for operation with an...

Page 4: ...rovided e g an extractor hood Intensive and persistent use of the appliance may mean that it is necessary to have additional ventilation e g opening a window or more effective ventilation e g operatin...

Page 5: ...ight position m Warning Risk of injury Incorrect repairs are dangerous Repairs may only be carried out and damaged power and gas lines replaced by an after sales engineer trained by us If the applianc...

Page 6: ...appliance Saving energy Choose a burner of roughly the same size as your pan Place the cookware in the middle Use small saucepans for small quantities Using a large saucepan with little in it consume...

Page 7: ...manufacturer accepts no liability if these accessories are used incorrectly Ventilation openings underneath pan support 0 Pan support 8 Wok ring Wok burner 18 MJ h 5 kW H Wok burner control knob Indi...

Page 8: ...ugs are dirty this may cause ignition problems Clean the ignition plugs regularly with a small non metallic brush Take care to prevent the ignition plugs from suffering any heavy knocks When you cook...

Page 9: ...The illuminated ring behind the control knob will flash Turn the control knob to 0 Wait until the appliance is cool enough and then check whether all the burner parts are in the correct position Chec...

Page 10: ...igh temperatures such as groundnut oil Cook the ingredients at a high heat while stirring constantly Do not cook them for too long The vegetables should be al dente For stirring the food and for takin...

Page 11: ...not touch the sides of the pot Do not use damaged pots or pans which do not sit evenly on the cooktoop they may tip over Only use pots or pans with a thick flat base Do not cook without using a lid a...

Page 12: ...dirt For hard to remove burnt on dirt you can order a cleaning gel from our online shop from your specialist retailer or our after sales service item number 00311859 It is suitable for pan supports an...

Page 13: ...rner will not ignite when it is switched on The illuminated ring behind the control knob is flashing yellow and magenta alternately Electronics fault Turn all control knobs to 0 and disconnect the app...

Page 14: ...the appliance The illuminated rings around the control knobs light up green for a few seconds and then turn yellow Wait until the illuminated rings switch off 3 Then deactivate demo mode within three...

Page 15: ...appliance and the telephone number of the after sales service in the space below in case you need them Please note that a visit from an after sales service engineer is not free of charge in the event...

Page 16: ...BSH Hausger te GmbH Carl Wery Stra e 34 81739 M nchen GERMANY www gaggenau com 90011801657 9001801657 en 021020...

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