Troubleshooting
en
29
Question
Answer
Why is it taking so long for the
cookware to heat up or why is it
not heating up sufficiently des-
pite being on a high power set-
ting?
¡
The cookware is too small for the cooking zone that is switched on or it is
not suitable for induction cooking. Ensure that the cookware is suitable for in-
duction cooking and that it is placed on the cooking zone which best corres-
ponds to its size.
You can find more information about this under
→
.
How do I activate dual or triple
cooking zones?
¡
These cooking zones can detect cookware of different sizes. Depending on
the material and the properties of the cookware, the cooking zone automatic-
ally adapts to the single, double or triple cooking zone in such a way that the
corresponding power level is transferred in order to achieve a good cooking
result.
You can find more information about this under
→
.
22.3 Cleaning
Question
Answer
How can I clean the hob?
¡
You can achieve the best results by using special glass-ceramic cleaning
products. Do not use harsh or abrasive cleaning products, dishwater deter-
gent (concentrated) or scouring pads.
You can find more information about this under
→
"Cleaning and servicing", Page 27
23 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
If the appliance is defective, call Customer Service.
WARNING ‒ Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
Only use genuine spare parts when repairing the
appliance.
▶
If the power cord of this appliance is damaged, it
must be replaced with a special connection cable,
which is available from the manufacturer or his Cus-
tomer Service.
23.1 Warnings
Notes
¡
If appears in the displays, press and hold the
sensor for the respective cooking zone and read the
fault code.
¡
If the fault code is not listed in the table, disconnect
the hob from the power supply and wait 30 seconds
before reconnecting it. If this display appears again,
contact the technical after-sales service and specify
the exact fault code.
¡
If an error occurs, the appliance does not switch to
standby mode.
¡
In order to protect the appliance's electronic parts
from overheating or surge currents, the hob may
temporarily reduce the power level.
23.2 Malfunctions
Fault
Cause and troubleshooting
None
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
The appliance has not been connected in accordance with the circuit diagram.
▶
Ensure that the appliance has been connected in accordance with the circuit diagram.
Electronics fault
▶
Call the after-sales service.
→
A signal tone sounds. The control panel is wet or an object is covering it.
▶
Dry the control panel or remove the object.
Summary of Contents for VI492115
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