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English
Troubleshooting
This chapter summarises the most common problems you may encounter
while using the machine. If you are not able to solve the problem following the
information below, visit the www.gaggia.com o www.gaggia.it websites for FAQs or
contact the Customer Service Centre in your country.
Problem
Cause
Solution
The machine does not
switch on.
The machine is not plugged in or
the power button is in the “off” (0)
position.
Check that the power cord has been inserted
correctly.
Ensure the power button is in the “on” (I)
position.
The machine is in
DEMO mode.
You have pressed the Standby
button for more than 8 seconds.
Switch off the machine and switch it on again
using the main power button located on the
back of the machine.
The drip tray fills quickly.
It is a normal phenomenon. The
machine uses water to rinse the
internal circuit and the brew group.
Part of the water flows through the
internal system directly into the
drip tray.
Empty the drip tray when the indicator is
shown through the drip tray grate.
Place a cup under the dispensing spout to
gather rinse water.
The display
continuously shows the
“coffee pucks container
full” icon.
The coffee pucks container has
been emptied when the machine
was off.
Always empty the coffee pucks container when
the machine is on. If you empty the coffee
pucks container when the machine is off, the
coffee cycle counter does not reset. In this
case, the display shows the icon even if the
container is not full.
The coffee pucks container has
been put back too quickly.
Always wait for about 5 seconds when you put
back the coffee pucks container. This way, the
coffee pucks counter will reset to zero.
The coffee pucks
container is too full
and the “Empty the
coffee pucks container”
message is not shown.
The drip tray has been removed
without emptying the coffee pucks
container.
When removing the drip tray, empty the coffee
pucks container completely, even if it is almost
empty. This way, the coffee pucks container
will reset to zero and it will start to count the
coffee grounds correctly again.
The machine requests
to empty the coffee
pucks container even if
the container is not full.
The machine has not reset the
counter last time the coffee pucks
container has been emptied.
Always wait for about 5 seconds when you put
back the coffee pucks container. This way, the
coffee pucks counter will reset to zero.
Always empty the coffee pucks container when
the machine is on. If you empty the coffee
pucks container when the machine is off, the
coffee cycle counter does not reset.
Impossible to remove
the brew group.
The brew group is not in its correct
position.
Close the maintenance door. Switch off the
machine and switch it on again. Wait for the
display to show the ready message, then
remove the brew group.
4219-465-09521 MANUAL GAG. ANIMA PLUS 120V EN-FR-ES Rev 00.indd 29
08/04/2022 14:07:54