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Problem
Possible Causes
Solution
The machine does not switch on. The machine is not connected to the elec-
tric network.
Connect the machine to the electric network.
The machine turns off while
brewing coffee or dispensing hot
water.
Energy saving mode is on.
Press the ON/OFF button (16) to turn on the
machine and restart brewing.
The pump is very noisy.
No water in the tank.
Fill the water tank and prime the circuit again
(section 4.5).
No coffee is brewed after pressing
the brew button (18).
Filter holder is clogged.
Press the brew button (18) again. Turn the
machine off and let it cool down (approx. 1
hour). Then remove and wash the filter holder
thoroughly. If the problem persists, contact the
service centre.
Coffee is too cold.
The "coffee ready" indicator light (19) was
off when the button was pressed (18).
Wait until the "coffee ready" indicator light (19)
turns on.
The filter holder is not inserted for pre-
heating (Chapter 5).
Preheat the filter holder.
The cups are cold.
Preheat the cups with hot water.
The milk does not froth.
It is not possible to prepare a cap-
puccino.
The milk is not suitable: powdered milk,
low-fat milk.
Use whole milk.
The steam wand is dirty.
Clean the steam wand as described in Chapter
10.
There is no more steam in the boiler.
Prime the circuit (Section 4.5) and repeat the
steps described in Chapter 8.
The coffee is brewed too fast,
crema does not form.
There is too little coffee in the filter holder. Add coffee (Chapter 5).
The grind is too coarse.
Use a different blend (Chapter 6).
Coffee is old or not suitable.
Use a different blend (Chapter 6).
Coffee does not come out or drips
only.
No water.
Fill the water tank and prime the circuit again
(section 4.5).
The grind is too fine.
Use a different blend (Chapter 6).
Coffee tamped in the filter holder.
Shake the ground coffee.
There is too much coffee in the filter holder. Reduce the quantity of coffee in the filter
holder.
Knob (3) is open.
Close the knob (3).
The machine has limescale build-up.
Descale the machine (Chapter 11).
The filter in the filter holder is clogged.
Clean the filter (Chapter 10).
Coffee flows out of the rim.
The filter holder is not correctly inserted in
the brew unit.
Insert the filter holder correctly (Chapter 5).
The upper rim of the filter holder is dirty. Clean the rim of the filter holder.
There is too much coffee in the filter holder. Reduce the quantity of coffee using the meas-
uring scoop.
Please contact an authorised service centre for any problems not covered in the above table or when the suggested
solutions do not solve the problem.
13 TROUBLESHOOTING
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