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English
Problem
Cause
Solution
The brew group cannot
be inserted.
The brew group is not in the correct
position.
The brew group has not been positioned
correctly before being placed back. Ensure that
the lever is in contact with the base of the brew
group and that the hook of the brew group is
in its correct position. See the “Reinserting the
brew group” chapter.
To reset the machine put the drip tray with the
coffee pucks container back in place. Do not
insert the brew group. Close the service door,
then unplug the power cord and plug it back in.
Then try to reinsert the brew group and switch
on the machine.
The espresso is not
creamy enough or it is
watery.
The coffee grinder is set to a
coarse grinding.
Adjust the coffee grinder to a finer setting.
The machine is performing its self-
adjustment.
Dispense several cups of coffee so that the
machine adjusts itself automatically.
The coffee outlet duct is clogged.
Clean the coffee outlet duct with a spoon as
described in the “Cleaning the brew group
under running water” chapter.
The brewed coffee is
not hot enough.
The set temperature is too low.
Check the menu settings.
Set the menu temperature to “MAX”.
The machine grinds the
coffee beans, but no
brewing happens.
The coffee grinder is set to a too
fine grinding.
Adjust the coffee grinder to a coarser grinding.
The coffee dispensing spout is
blocked.
Dispense a long coffee from pre-ground coffee
but without actually adding pre-ground coffee.
The nozzles of the coffee
dispensing spout are blocked.
Clean the nozzles of the coffee dispensing
spout with a small bottlebrush.
The coffee comes out
slowly or in drops.
The coffee grinder is set to a too
fine grinding.
Adjust the coffee grinder to a coarser grinding.
The nozzles of the coffee
dispensing spout are blocked.
Clean the nozzles of the coffee dispensing
spout with a small bottlebrush.
The machine circuit is clogged by
limescale.
Descale the machine.
The milk does not froth.
The classic pannarello may be
dirty.
(model with classic pannarello)
Clean the classic pannarello as described in
the chapter "Cleaning the classic pannarello".
Make sure that all the classic pannarello
components have been correctly assembled
The steam wand nozzle is clogged.
(model with steam wand)
Wash the steam nozzle with running water and
clean the circuit by dispensing a small quantity
of hot water
The type of milk used is not
suitable for foaming.
The amount and the quality of froth vary
depending on the type of milk.
4219-465-02821 MAN. GAG. MAGENTA Plus 120V EN-FR Rev 01.indd 35
21/01/2021 11:45:25
