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English
Problem
Cause
Solution
The brew group cannot
be inserted.
The brew group is not in its correct
position.
The brew group has not been positioned
correctly before being placed back. Ensure that
the lever is in contact with the base of the brew
group and that the hook of the brew group is
in its correct position. See the “Reinserting the
brew group” chapter.
To reset the machine: place the drip tray with
the coffee pucks container back. Do not insert
the brew group. Close the service door, then
unplug the power cord and plug it back in.
Then try to reinsert the brew group and switch
the machine on again.
Coffee does not have
enough crema or it is
watery.
The coffee grinder is set to a
coarse grinding.
Adjust the coffee grinder to a finer grinding.
The machine is performing its self-
adjustment.
Dispense several cups of coffee so that the
machine adjusts itself automatically.
The coffee outlet duct is clogged.
Clean the coffee outlet duct with a teaspoon
as described in the “Cleaning the brew group
under running water” section.
Coffee is not hot
enough.
The set temperature is too low.
Check the menu settings.
Set the menu temperature to “MAX”.
The machine grinds the
coffee beans, but the
coffee does not come
out.
The coffee grinder is set to a too
fine grinding.
Adjust the coffee grinder to a coarser grinding.
The coffee dispensing spout is
clogged.
Dispense a pre-ground long coffee but without
actually adding pre-ground coffee.
The nozzles of the coffee
dispensing spout are clogged.
Clean the nozzles of the coffee dispensing
spout with a small bottlebrush.
The coffee comes out
slowly or in drops.
The coffee grinder is set to a too
fine grinding.
Adjust the coffee grinder to a coarser grinding.
The nozzles of the coffee
dispensing spout are clogged.
Clean the nozzles of the coffee dispensing
spout with a small bottlebrush.
The machine circuit is clogged by
limescale.
Descale the machine.
4219-465-03661 MAN. GAG.MAGENTA PRESTIGE 120V EN-FR Rev 01.indd 36
21/01/2021 12:19:16