51
ENGLISH
TROUBLESHOOTING
This chapter summarizes the most common problems you could encoun-
ter with your machine.
Machine actions
Causes
Solutions
The machine does not turn on. The machine is not connected to
the electric network.
Connect the machine to the electric
network.
Coff ee is not hot enough.
The cups are cold.
Preheat the cups with hot water.
The drip tray gets fi lled al-
though no water is drained.
Sometimes water is drained auto-
matically by the machine into the
drip tray to manage the rinsing of
the circuits and ensure optimum
machine performance.
This is a standard operating proce-
dure.
The red
light fl ashing
quickly is always displayed on
the machine.
The coff ee grounds drawer was
emptied with the machine off .
The coff ee grounds drawer must
always be emptied with the machine
on. Wait until the red
light starts
fl ashing more slowly before reinsert-
ing the drawer.
No hot water or steam is
dispensed.
The hole of the steam wand is
clogged.
Clean the hole of the steam wand
using a pin.
Caution: make sure that the
machine is off and has cooled down
before performing this operation.
The Automatic Milk Frother is dirty
(if supplied).
Clean the Automatic Milk Frother.
Coff ee does not have enough
crema.
(See note)
The blend is unsuitable, coff ee is
not freshly roasted or the grind is
too coarse.
Change coff ee blend or adjust the
grind as explained in the “Adjusting
the Ceramic Coff ee Grinder” chapter.
The machine takes a long time
to warm up or the amount
of water dispensed from the
wand is too little.
The machine circuit is clogged by
limescale.
Descale the machine.
The brew group cannot be
removed.
The brew group is out of place.
Turn on the machine. Close the ser-
vice door. The brew group automati-
cally returns to the initial position.
The coff ee grounds drawer is
inserted.
Remove the coff ee grounds drawer
before removing the brew group.
There is a lot of ground coff ee
under the brew group.
Coff ee is not suitable for automatic
machines.
It may be necessary to change the
type of coff ee or the coff ee grinder
settings.