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TROUBLESHOOTING GUIDE
TROUBLESHOOTING GUIDE
PRODUCT WARRANTY
PRODUCT WARRANTY
Problem
Possible cause
Solution
The air fryer does not work.
The appliance is not plugged in.
Put the main plug into a wall socket.
You have not set the timer.
Turn the timer knob to the required preparation time.
The food is not done after the
recommended time.
Too much food has been added to the
basket.
Use less food and cook in batches if necessary. Your food will
also cook more evenly.
The set temperature is too low.
Turn the Temperature Knob to the required temperature setting
(see “Setting” chart).
The preparation time is too short.
Turn the timer knob to the required preparation time .
Food is fried unevenly in the
air fryer.
Certain types of ingredients need to be
shaken halfway through the preparation
time.
Items that lie on top of or across each other (e.g. fries) need to
be shaken halfway through the preparation time
(see “Time & Temperature Chart”).
Fried snacks are not crispy when
they come out of the air fryer.
You used a type of snack meant to be
prepared in a traditional deep fryer.
Use oven snacks or lightly brush some oil onto the snacks for a
crispier result.
French fries are fried unevenly in
the air fryer.
You did not use the right potato.
Use fresh potatoes and make sure they stay firm during frying.
Cut the french fries smaller for a crispier result.
Add slightly more oil for a crispier result.
The basket still contains grease residue
from previous use.
White smoke is caused by grease heating up in the basket.
Make sure you clean the basket properly after each use.
You did not rinse the french fries properly
before you fried them.
Rinse the french fries properly to remove starch from the
outside of the sticks.
French fries are not crispy when
they come out of the air fryer.
The crispiness of the fries depends on the
amount of oil and water in the fries.
Make sure you dry the french fries properly before you add
the oil.
White smoke comes out of the
appliance.
You are preparing greasy ingredients.
When you cook greasy ingredients in the air fryer, a large
amount of oil will leak into the basket. The oil produces white
smoke and the basket may heat up more than usual. This does
not affect the appliance or the end result.
The basket can not slide into
the appliance properly.
There is too much food in the basket.
Reduce the amount of food in the basket.
The air fry tray is not placed in the basket correctly. Push the air fry tray down into the basket.
above exclusions will be denied. All liability is limited to the
purchase price and does not include any:
Retail offered extended warranties
Tax
Other charges(including postage to send required materials)
Incidental and/or consequential damages associated with the
product in question.
Every implied warranty, including any statutory warranty of
merchantability or fitness for a particular purpose is disclaimed
except to the extent prohibited by law, in which case such warranty
is limited to the duration of this written warranty. This warranty
gives you specific legal rights. You may have other legal rights that
vary depending on where you live. Some states do not allow
limitations on implied warranties or special, incidental, or conse-
quential damaged, so the above limitations may not apply to you.
If you have a claim under this warranty, please call our Customer
Service number: 1-800-562-0738.
For faster service, please have the model number, serial number,
and receipt ready for the operator to assist you.
This warranty applies to products sold by Galanz Americas in the
U.S. This warranty is in lieu of any other warranty and expressly
applies to the individual product only.
Galanz product is warrantied for one year following purchase for
defects in material and workmanship.
Please save your receipt
as proof of purchase is required to make a warranty
claim.
During this warranty period, we will provide the replacement
cost of this product, a replacement of the equivalent, or repair per
our discretion.
The warranty cannot be transferred through resale, including the
resale through a 3rd party unauthorized retailer and is only
bestowed upon the original consumer purchaser upon purchase
from an authorized retailer.
This warranty does not cover and excludes damage or
defects caused by:
Consumer misuse
Abuse
Neglect including the failure to clean and/or provide adequate
regular maintenance as outlined in the user manual
Commercial use
Subjecting the product to any voltage outside the specified
range
Loss of parts
The affixing of any attachments not provided with the product
Accident, or
Use in a manner not intended and outlined in the user manual.
Any subsequent damages caused by the above listed exclusions
will not be covered and any claims determined to meet the
