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Delivery Options
Your spa consultant will speak with you about where you would like to place
your spa pool and about access for delivery. Together you will decide which
delivery method is best suited. Once you have purchased your spa, your
consultant will hand you over to Galaxy’s fulfilment team. One of our fulfilment
managers will then be your point of contact and support to coordinate delivery.
Into position delivery.
A HIAB is the most common delivery method for a spa pool, consisting of a large delivery
truck with a crane arm that can reach 7m long and 2m high, capable of lifting your spa into
position from your driveway or street front. Manpower is used when a HIAB cannot reach your
desired position.
Bespoke delivery.
A more complex delivery may require bespoke methods, usually utilising a combination of
HIAB, manpower, crane or helicopter. To coordinate this, we will ask you to provide specific
details about your property via descriptions and images. Factors such as powerlines, road and
driveway access and natural obstacles will be considered. If needed, we will arrange a site check
and quote.
Kerbside delivery.
If you are looking for a more economical option or are not ready to have your spa put into
position, we can coordinate delivery to your kerbside. The spa will arrive on its side, in its
packaging and then you will be responsible for moving it from here. We recommend talking to
us about the best way to move it safely.
Pick up.
In certain scenarios, pick up from the nearest depot can be organised.
Requirement to inspect the spa upon delivery.
When your spa is delivered, you need to be present and do a thorough inspection of the spa
before accepting delivery. This includes removing the outer packaging and ensuring no damage
has occurred during freight. Claims for damage can only be accepted if issues are written on the
consignment / delivery note you’ll be asked to sign and communicated to Galaxy Spas within 24
hours of delivery.
