Galaxy DX 929, Service Manual

Two Year Warranty

This new Galaxy radio is covered by a two year limited warranty. Here are the details. 

• 

All of our Galaxy radio model numbers begin with the letters “DX” and are covered by 

our Limited Two Year Parts and Labor Warranty. 

• 

“Limited” means that we will repair problems caused by factory defects or normal use 

at no charge. Work performed by qualified technicians which did not cause any 

damage to the radio will not void the warranty and will be left intact. Problems caused 

by unqualified technicians or operator abuse can also be repaired, but there will be a 

charge. 

• 

The warranty period begins when the radio is first purchased. However, in the event 

that the dated sales receipt has been lost or the radio was purchased used, our radios 

are still covered for 26 months from the date of manufacture based on the serial 

number. Our warranty comes with the radio and remains valid even if you sell the 

radio to someone else. Refurbished radios are distinguised from new radios by using 

the letter “R” as the first character of the serial number. 

There are no off-site “Factory Authorized” service centers for Galaxy “DX” models. All 

warranty work must be done at our facility. 

For maximum convenience, these radios may be shipped directly to us for repair after 

obtaining a Repair Authorization Number (RAN). This RAN may be obtained from our 

website or by calling our Service Department at 760-480-8800 between 10:00 AM and 

4:00 PM Pacific Time. The RAN must be written below your return address on the outside 

of the shipping box. Boxes, which arrive without an RAN, will be refused, and the 

shipping company will return the unopened box to you. Be sure to have a pen and paper 

ready along with the serial number of your radio before calling. We will give you the RAN 

and our shipping address over the phone.  

When you send your radio, please include a copy of the sales receipt and a note with a 

detailed description of the symptoms, especially if they are intermittent. This will help our 

technicians locate the problem so we don’t waste time sending the radio back and forth. 

If possible, please include a daytime phone number in case our technicians have any 

questions. Do not send your bracket, power cord or microphone unless we ask you for 

these items during our phone conversation. 

You are responsible for getting the radio safely to us. (We suggest using United Parcel 

Service - UPS.) You must pay to ship the radio to us, and we will pay to ship the radio 

back to you. Since we use UPS and they do not deliver to Post Offices boxes, please 

provide us with a street address for the return of your radio. Be sure to print clearly. 

We appreciate your choosing a Galaxy radio and we will make every effort to get you 

back on the air as soon as possible. 

Be sure to visit our web site at: www.GalaxyRadios.com.