18
TEL:
+44 (0) 121 608 4433
FAX:
+44 (0) 121 608 4477
www.
galsys
.co.uk
galleonsupport
.com
SIGNALCLOCK V2 Manual
HELP
Use this section to troubleshoot common problems.
TROUBLESHOOTING COMMON PROBLEMS
CONDITION
SOLUTION
NO ACTIVITY ON THE DISPLAY
Verify that the network port is capable of
supplying Power over Ethernet (PoE). Reboot the
clock by disconnecting the Ethernet cable,
counting to five and reconnecting the cable.
THE CLOCK SHOWS INCORRECT TIME
If the minutes past the hour are correct and the
hour is incorrect, verify the Time Zone and
Daylight Saving Time settings on these pages.
CLOCK FLASHES ‘NO SYNC’ ONCE EVERY 60
SECONDS
The time server is either improperly configured or
unreachable. If you have pointed your clock to a
public time server, see page 10 for reasons why
that time server might be unreachable.
CLOCK CYCLES: ----
There is no DHCP server on the network or the
security settings on your DHCP server are
preventing the clock from obtaining an IP
address.
DETERMINE THE IP ADDRESS OF THE CLOCK
Disconnect the network cable and count to five.
Reconnect the network cable and watch the
digital clock face for the IP address.
If you are unable to resolve your issue, please contact Galleon Support. Contact details can be
found in the
“
Support and Maintenance
”
section of this manual.