MPCe/LPCe Users Manual
42
Returning Material
Return Procedure
In the event a product requires service, exchange, or return, a Return Material Authorization (RMA) number must
be obtained from Gamma Vacuum prior to shipment. RMA numbers can be obtained by calling the Gamma
Vacuum toll-free number. The RMA process will be expedited if any of the following information can be provided:
•
Original Purchase Order Number
•
Gamma Vacuum Sales Order Number
•
Product Order Number and/or Product Description
•
Product Serial Number
All products received for repair or replacement shall be prepaid. Items not labeled with an RMA number will be
accepted; however substantial delay in process may result. A standard restocking fee may apply.
Note:
Prior to issuance of an RMA, the required documents must be submitted to Gamma Vacuum.
Required Documentation
During a lifetime of system operation, it is possible that certain contaminants, some of which could be hazardous,
may be introduced into the vacuum system, thus contaminating the components. Please complete the form on the
next page to identify any known hazardous substances that have been introduced into the vacuum system. This
will enable us to evaluate your equipment and determine if we have the facilities to make the repair without risk to
employee health and safety. Return, repairs, or credit will not be authorized until this form has been signed and
returned.
Note:
Prior to returning any materials, Gamma Vacuum must issue an RMA. The RMA number should be clearly
labeled on all shipping information and packages.
