G&G GG IMAGE P4100 Series, User Manual

Page 1: ...Black and white laser single function printer It is recommended that you read this Guide carefully before using the printer User Guide GG IMAGE P4100 Series...

Page 2: ...rred for instructions only Copyright The Copyright of this User Guide is owned by Ninestar Corporation It is prohibited to copy translate modify and transmit this User Guide by any means or in any for...

Page 3: ...uirements of U S Code of Federal Regulations 21 CFR 1040 IEC 60825 1 The following label is attached to the laser components inside the printer Safety Warning Please note the following safety warnings...

Page 4: ...device which otherwise may result in fire or electric shock Take care not to spill liquids onto the equipment 12 Do not disassemble the equipment so as to avoid the risk of electric shock Necessary re...

Page 5: ...d all wireless network ports are activated 27 Please keep this User Guide properly 28 changes or modifications not expressly approved by the party responsible for compliance could void the user s auth...

Page 6: ...opean Community EC directives conformity This product complies with the protection requirements of EC directives 2014 30 EU and 2014 35 EU on the approximation and harmonization of the laws of the Mem...

Page 7: ...istallation 36 3 2 macOS system driver installation 36 3 2 1 Driver installation 36 3 3 Add printer to macOS system 38 3 3 1 Add up the printer via USB 38 3 3 2 Add up the printer via wireline connect...

Page 8: ...off setting 61 7 9 Open Help Document 62 8 Mobile Print 63 8 1 AirPrint mobile print 63 8 1 1 Operating systems supported by AirPrint mobile print 63 8 1 2 Preliminary preparations 63 8 1 3 How to use...

Page 9: ...jam of manual feed tray 79 11 1 3 Middle jam 80 11 1 4 Paper Jam in the Fuser Unit 82 11 1 5 Duplex Unit Jam 84 11 2 Software Failure 85 11 3 Common Troubleshooting 86 11 3 1 Common Problems 86 11 3...

Page 10: ...100DN series P4100DWseries Interface type USB NET Wi Fi Print Language GDI PDL Control Panel LED LCD Print Speed A4 30ppm 33ppm Letter 32ppm 35ppm Automatic Two Sided Printing Mute printing Support Bl...

Page 11: ...1 2 Supplied Accessories Name Parts Toner cartridge Drum component USB Interface Cable Power Cord CD Quick Setup Guide GG IMAGE Warranty Note The GG IMAGE Warranty may not be attached in some regions...

Page 12: ...nd press this button under Ready state to enter energy saving mode Press and hold this button for more than 2s to turn the printer power off 7 Automatic Feeder Tray For placing mediums that are printe...

Page 13: ...er Interface For connecting product to power with power cord 4 Rear Cover For paper release when it gets jammed 5 Duplex Printing Unit For paper feed at duplex printing and paper release when paper ge...

Page 14: ...volume catridge About 11000 Pages Based on ISO 19752 standard Note The model is subject to increase without notice Consumables capacity may vary with different using types The Company does not recomme...

Page 15: ...the status of toner cartridge and printer please refer to Chapter 1 5 2 1 4 Menu Open the main menu of control panel 5 OK Confirm the selection on screen 6 UP Scroll through the menus and options For...

Page 16: ...m component please refer to Chapter 1 5 2 2 2 Toner cartridge status indicator Indicate the status of toner cartridge and others other than paper please refer to Chapter 1 5 2 2 3 Cancel continously p...

Page 17: ...None 3 Blue indicator normally on Wi Fi connected Turn on save toner function Display meanings of toner cartridge status indicator are as follows No Display of toner cartridge status indicator Status...

Page 18: ...out paper jam paper feed failure 4 Orange indicator normally on Drum component is about to end its expected service life Display meanings of toner cartridge status indicator are as follows No Display...

Page 19: ...to use special paper extensively which may affect the service life of the printer The print media that does not meet the guidelines listed in this User Guide may result in poor print quality increase...

Page 20: ...all the labels in the market can meet corresponding requirements Use wrinkled blistered or damaged label papers Envelope Envelopes should be loaded evenly Use wrinkled nicked stuck or damaged envelop...

Page 21: ...or to the slot suitable for paper size in order to match paper length and width Note Do not overly squeeze the paper length guide and paper width guide otherwise it could easily lead to deformation of...

Page 22: ...utput tray we recommend that you immediately remove the printed paper from the printer If more than 250 pages 80 g m are put inside the auto feed tray at one time paper jam or paper feed failure will...

Page 23: ...y 3 Slide the paper deflector of manual feed tray to match the two sides of paper Do not use excessive force otherwise paper will be made jammed or skewed 4 Put a flat printing medium into the manual...

Page 24: ...r is put inside printing will be resumed automatically too quick action may make paper caught up in the printer which will easily result in paper jam Note After printing please take out printed papers...

Page 25: ...USB cable 1 Connect the printer to computer via USB cable power the printer and computer on 2 Place the attached installation CD in the computer CD ROM Windows XP system automatically run the installa...

Page 26: ...1 1 2 Method II Connect the printer via wired network applicable to wired network models 1 Turn the power of printer and computer on 2 Connect the computer to wired network 3 Connect network cable to...

Page 27: ...ick on the I agree button on the right buttom corner after reading the license agreement and enter into driver installation interface 6 Please click on the One click installation button in Method II a...

Page 28: ...e has searched several printers click on the One click intallation button and the printer list interface will pop up Please select the printer that you need according to your printer wired network IP...

Page 29: ...ss network via USB cable and install driver Since some computers are not provided with wireless network function this section is divided into Connect computer to router via Wi Fi and Connect computer...

Page 30: ...need to install through IP address before you click the button You can check the printer IP address through Network configuration page Please see Chapter 9 4 for how to print Click One click installa...

Page 31: ...tomatic network configuration and driver installation Note When the printer IP address changes under printer driver installed with host ID you can also directly print without re installing the driver...

Page 32: ...er of computer desktop click anywhere in the window then click Autorun exe to run the installation procedure Note Some computers may be unable to auto play the CD beacase of system configuration Pleas...

Page 33: ...ne printe and the wireless network configuration interface will pop up input the SSID and password that you need then click Confirm button and enter into installation process The process may need some...

Page 34: ...lect Configure the print via USB and install on the printer list interface and check the USB printer option Click the Confirm button and the wireless network configuration interface will pop up Input...

Page 35: ...method 3 Place the attached installation CD in the computer CD ROM Windows XP system automatically run the installation procedure Windows 7 Vista Server 2008 system Pop up Autoplay interface click Au...

Page 36: ...Autorun exe to run the installation procedure Windows 10 system When the DVD RW driver window pops up from the right top corner of computer desktop click anywhere in the window then click Autorun exe...

Page 37: ...ly one printer The process may need some time and the duration is related to your computer configuration Please wait patiently If the software has searched several printers the printer list interface...

Page 38: ...tallation via USB connection 1 Connect the printer to computer via USB cable power the printer and computer on 2 Place the attached installation CD in the computer CD ROM Windows XP system automatical...

Page 39: ...ed to computer network please refer to Chapter 4 for network setup 4 Place the attached installation CD in the computer CD ROM Windows XP system automatically run the installation procedure Windows 7...

Page 40: ...rched please click Refresh to search again When the printer IP address changes under printer driver installed with host ID you can also directly print without re installing the driver If you need to i...

Page 41: ...procedure Windows 8 system When the DVD RW driver window pops up from the right top corner of computer desktop click anywhere in the pop up window then click Autorun exe to run the installation proced...

Page 42: ...under printer driver installed with host ID you can also directly print without re installing the driver If you need to install the printer driver with the host ID please check the option Install the...

Page 43: ...run the installation procedure Windows 10 system When the DVD RW driver window pops up from the right top corner of computer desktop click anywhere in the window then click Autorun exe to run the inst...

Page 44: ...nges under printer driver installed with host ID you can also directly print without re installing the driver If you need to install the printer driver with the host ID please check the option Install...

Page 45: ...acOS system driver installation Driver installation under macOS system is divided into 2 steps driver installation and adding a printer If you are going to print in AirPrint mode there is no need to i...

Page 46: ...all 7 Input computer password and click Install Software 8 Click Continue Installation on the prompt window popping out 9 The system will finish driver installation automatically If using a USB cable...

Page 47: ...d then select the corresponding printer mode from the Use menu popping out 5 Click Add 3 3 2 Add up the printer via wireline connection applicable to wired network models 1 Turn the power of printer a...

Page 48: ...tion or network connection 3 Enter the System Preferences Printers Scanners of computer 4 Click button to select Add Printer or Scanner 5 Select printer and select Secure AirPrint data encryption or A...

Page 49: ...address under the influence of network environment You can check the IP address of printer by printing Network setup page out please refer to Chapter 9 4 for printing method or check network informati...

Page 50: ...point wireless router connection is divided into wireless network setup and Wi Fi Protected Setup WPS Important Before wireless network installation you must learn about the service set identifier SS...

Page 51: ...for installation in the following interface Click Next 2 1 The computer has been connected to wireless network 1 The currently wireless network currently connected to computer is selected as wireless...

Page 52: ...etwork and can contain numbers and letters at the same time 3 WPA WPA2 it is the pre shared key PSK of Wi Fi protected access which connects wireless device and access point via TKIP or AES encryption...

Page 53: ...wireless router If the printer cannot be used normally after wireless network setup is finished please install the drive again 3 Use WPS connection Select No I don t have a USB cable in the interface...

Page 54: ...has wireless network function 5 1 2 2 Wi Fi Protected Setup WPS method 1 Turn on the power of printer and access point wireless router 2 Make sure the printer is in ready state Note If the printer is...

Page 55: ...int wireless router 5 2 1 Preliminary preparations 1 Printer with the Wi Fi Direct feature 2 Wireless client including computer and mobile device with wireless network feature 5 2 2 Wi Fi Direct conne...

Page 56: ...ction invitation without panel confirmation 5 2 2 2 Connection method of wireless client that does not support Wi Fi Direct function input password to connect 1 Turn on printer power 2 Press the Menu...

Page 57: ...etwork Inspect if the firewall software blocks communication If the computer and printer are connected in the same network but they cannot be searched the communication might be blocked by firewall so...

Page 58: ...the IP Address of printer please refer to Chapter 9 4 Note Windows users are suggested to use Microsoft Internet Explorer 8 0 or higher version or Firefox 1 0 or higher version Mac users are suggested...

Page 59: ...network setup tools or Wi Fi Protected Setup WPS please refer to Chapter 5 1 2 6 2 1 1 IPv4 setup IPv4 address of the printer is divided into DHCP auto assignment and manual setting and the DHCP auto...

Page 60: ...list input secret key and click Apply 6 2 2 2 Wireless IP setup Only when the wireless network of printer is turned on the Wireless IP Configuration can be displayed on Web server 1 Click Settings Ne...

Page 61: ...t to add 3 Tick the email addresses and notification contents you want to notify and then click Apply 6 2 3 2 Sleep time setup 1 Log in the embedded Web server please refer to Chapter 6 1 for login me...

Page 62: ...c Two Sided Printing Collate Print Reverse Print N in 1 Poster Print for Windows Operation System only Zoom Print Custom Size Note Windows 7 is taken as example in the above description You can realiz...

Page 63: ...ut and click to save the preset Select preset every time before printing or print according to default setup 7 3 Cancel printing The current printing work can be cancelled in printing process As for p...

Page 64: ...only one piece of paper can be loaded each time Please refer to Chapter 2 for putting papers inside manual feed tray Please refer to Chapter 2 1 for type of mediums that can be printed via manual fee...

Page 65: ...uplex printing of A4 and 16K papers the slide should be adjusted to the A4 position as for Letter Legal Folio and Oficio duplex printing the slide should be adjusted to the Letter position Setup steps...

Page 66: ...57 4 Install the duplex unit in the printer 7 5 2 How to carry out auto duplex printing 1 Open the print job to be printed from the application such as a Notepad 2 Select Print from the File menu...

Page 67: ...58 3 Select printer of the corresponding model 4 Single click Preferences for printing setup 5 Select the Duplex in Basic tab and then select Long Edge or Short Edge...

Page 68: ...Click Print to realize auto duplex printing 7 6 Fine mode printing The Fine mode is applicable to engineering drawings and fine lines printing Set up fine mode in the basic page of printer preference...

Page 69: ...ecause of multiple operating systems 1 Enter the Start menu Control Panel view Devices and Printers 2 Right click printer and select Printer properties in the pull down menu 3 Enter the Secondary Sett...

Page 70: ...rs 2 Right click printer select Printer properties in drop down list 3 Enter Secondary Settings option and set Auto shu off setting 4 Click OK to finish setting Note For printer provided with LCD cont...

Page 71: ...Open Help Document You can open the Printing preferences and click Help button for Windows Operation System only The help document contains the user guide where you can find the information on print s...

Page 72: ...mobile printing The printing steps may varied by applications taking PDF as an example for explanation 1 Turn on printer power 2 Connect the iOS mobile device with wireless network of the printer Plea...

Page 73: ...s Chapter mainly introduces some general settings 9 1 System Setting 9 1 1 Language Setting Language Setting is used to select the language to be displayed on the control panel 1 Press Menu to enter t...

Page 74: ...Menu to enter the Menu Settings interface 2 Press OK to select the System Setting option 3 Press direction key or to select Sleep time Set option and press OK key to set the corresponding sleep time N...

Page 75: ...t the System Setting option 3 Press direction key or and select Toner Save option and press OK key to turn on off this mode 9 1 4 Mute printing Set mute mode to realize low speed printing with low noi...

Page 76: ...and wait for factory settings of the printer to recover The printer will restart itself automatically after finishing recovering factory settings 9 1 6 Print a Page for Clean Fix Print a Page for Cle...

Page 77: ...to set off condition and off delay Note Set auto off condition Shutdown under no port state default configuration no port is connected Wi Fi function deactivated printer is under standby or sleep mode...

Page 78: ...ay press direction key to circularly accumulate values from 0 9 press direction key to circularlly input the position from left to right press OK key to save setting and press Return key to return to...

Page 79: ...on key or and select Prt Info Rept option 3 Press OK key to enter information report print You can print product report according to needs Product reports that can be printed include demonstration pag...

Page 80: ...use mild detergents Some parts of the printer may still be hot for a short period after use When opening the front cover or rear cover to clean the parts inside the printer please do not touch the par...

Page 81: ...per to avoid direct light damaging the toner cartridge 3 Clean the inside of the printer by gently wiping the shaded area as shown in picture with adry and lint free cloth 4 Wipe the LSU lens of print...

Page 82: ...please wash it with clear water immediately or see a doctor if feeling unwell Toner cartridge should be placed out of reach of children 2 Service life of toner cartridge The service life of toner car...

Page 83: ...er cartridge taken out on paper to avoid large scale spattering of toner When installing do not touch the surface of the toner cartridge so as to avoid scratching it Toner cartridge replacement steps...

Page 84: ...ide can be uniformly dispersed 5 Pull the seal out and take the toner protection cover out 6 Install the drum component along the inner track to finish installing toner cartridge 7 Take the drum compo...

Page 85: ...ong the track 3 Press the blue button on the left side of drum component with left hand and lift the toner cartridge handle with right hand at the same time to take the toner cartridge out 4 Open the...

Page 86: ...t along the inner track to finish installing toner cartridge 6 Take the drum component with toner cartridge installed and install it inside the printer along the inner track of printer to finish insta...

Page 87: ...ge is installed correctly The paper is correctly loaded into the tray The interface cable between the printer and the computer is connected correctly The correct printer driver has been selected and i...

Page 88: ...79 11 1 2 Paper jam of manual feed tray 1 Gently pull the jammed paper out 2 After taking papers jammed out open and close the front cover and the printer will recover printing...

Page 89: ...Middle jam Note When papers jammed in the middle are taken out please pay attention and do not touch the shaded area shown below in order to avoid burn 1 Pull paper tray out 2 Gently pull the jammed...

Page 90: ...5 Take the laser toner cartridge out along the track For the purpose of preventing printing quality from affecting by the exposure of photosensitive drum please put the laser toner cartridge inside t...

Page 91: ...r toner cartridge again and close the front cover then the printer will recover printing 11 1 4 Paper Jam in the Fuser Unit Note When papers jammed in fuser unit are taken out please pay attention and...

Page 92: ...en the fuser door using the handles on both sides 3 Gently pull the jammed paper out 4 After taking papers jammed out close the back cover and open the front cover and then the printer will recover pr...

Page 93: ...ove the duplex printing unit from the back of the printer 2 Remove the jammed paper from the duplex unit 3 If the paper does not come out along with the duplex unit open the tray and remove the jammed...

Page 94: ...chematic diagram is only for your reference 11 2 Software Failure Problem Solution The printer icon will not be displayed in the Printers and Faxes folder Reinstall the printer driver Ensure that the...

Page 95: ...media range The feed roller is dirty Too many papers in paper tray Please install printing medium correctly please print with manual feed tray if special printing medium is used to print Please use th...

Page 96: ...th White spots The print media does not meet the usage specifications for example the media is damp or too rough or has been used previously The paper path is dirty The drum inside toner cartridge is...

Page 97: ...ect loading of the print media Clean the paper path inside the printer Wrinkled paper The print media has been loaded incorrectly The print media does not meet the usage specifications The paper path...

Page 98: ...use manual feed tray for printing in case of special medium Clean the inside of the printer It is suggested to replace the original toner cartridge Horizontal stripes The toner cartridge is not instal...

Page 99: ...his printer on the panel menu you may know and set various functions The steps of printing are as follows 1 Press Menu to enter the menu setting interface 2 Press or to select Prt Info Rept 3 Press OK...

Page 100: ...6 8kg Print Environment Print temperature range 10 32 Print humidity range 20 RH 80 RH Power Voltage 110V Model AC100 127V 50Hz 60Hz 9A 220V Model AC220 240V 50Hz 60Hz 4 5A Noise acoustic pressure le...

Page 101: ...92 Communication interface USB 2 0 High Speed IEEE802 3 10Base T 100Base Tx IEEE802 11b g n support WPS Print Time of First Page 8 5 sec Maximum printable size 216mm 356mm...

Page 102: ...G G...