EN
M1230
4.Trouble Shooting
Abnormal Phenomena
Possible Solutions
There is no pressure in the graphics
software but the cursor moves
You may have installed other tablet drivers or opened the drawing software
when installing the driver. Please uninstall all drivers and close the drawing
software, then reinstall the driver. It’s better to restart your computer after
finishing the installation.
The pen does not work
1. Make sure you are using the pen that originally came with your tablet.
2. Make sure you installed the driver correctly.
Press Keys do not work
1. Make sure the Shortcut Keys function were enabled in the driver.
2. Make sure you have correctly defined the Press Keys.
The computer can’t enter sleep mode
When you are not using the tablet, please do not put the pen on the tablet
surface, which will keep the computer awake.
The side button of the pen doesn’t work
When pressing the side button, please make sure that the nib didn’t touch
the tablet surface and the distance between the nib and surface is more
than 10mm.
The computer can’t recognize the tablet
Make sure the USB port is functional, if not, please change to another USB
port.
For more FAQs, please feel free to check
：
https://blog.gaomon.net/faq-list/
or
https://www.gaomon.net/question/
5. Contact Us for After-sales Service
GAOMON TECHNOLOGY CORPORATION
www.facebook.com/Gaomonpentablet
www.gaomon.net
22
