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Part Number 4532292 Rev 3 12/15
Troubleshooting
Section 5
Troubleshooting Without Error Code / Flash Code
Symptom
Possible Cause
Action
Pan does not heat up on glass-top.
No heat to griddle or braising pan.
Indicator lamp is OFF (dark).
Digital display is OFF (dark).
No power supply.
Check incoming power supply (Example, power
cable plugged into the wall socket). Check kitchen
main fuse box.
Control knob is in OFF-position.
Turn control knob to an ON-position.
Defective equipment
Put knob in OFF-position. Only if possible and safe,
disconnect the appliance from the power supply.
Contact an authorized service agency.
Pan does not heat up and indicator
lamp blinks continuously. If Indicator
lamp blinks at intervals, see next
section.
(Not applicable to griddles or braising
pans.)
Pan is too small.
Use a suitable pan with bottom diameter larger than
12cm[5”].
Pan is not placed in the center of the hob;
pan is not detected by sensor.
Move the pan to the center of the hob.
Unsuitable pan.
Select only induction-ready cookware.
Defective equipment
Put knob in OFF-position. Only if possible and safe,
disconnect the appliance from the power supply.
Contact an authorized service agency.
Poor heating, indicator lamp / digital
display is ON
Air-cooling system is obstructed.
Verify that air vents are not obstructed. Ensure the
fresh air filter is clean.
Unsuitable pan. (Not applicable to
griddles or braising pans.)
Select various induction-ready cookware for
induction cooking. Then compare the results.
Ambient temperature is too high. The
cooling system is not able to keep the
appliance in normal operating conditions.
Verify that no hot air is taken in by the fan.
Reduce the ambient temperature. The intake air
temperature must be lower than 40°C [104°F].
One phase is missing (for equipment with
three phase supply only).
Check incoming power supply (Example, power
cable plugged into the wall socket). Check kitchen
main fuse box.
Defective equipment
Put knob in OFF-position. Only if possible and safe,
disconnect the appliance from the power supply.
Contact an authorized service agency.
Appliance does not react to control
knob positions
Defective control switch.
Put knob in OFF-position. Only if possible and safe,
disconnect the appliance from the power supply.
Contact an authorized service agency.
Power/heating level seems to be
reduced, fan is working
Air-cooling system is obstructed. Internal
fan is dirty.
Verify that air vents are not obstructed. Ensure the
fresh air filter is clean.
Contact an authorized service agency.
Power/heating level seems to be
reduced, fan does not work
Defective fan or fan control.
Put knob in OFF-position. Only if possible and safe,
disconnect the appliance from the power supply.
Contact an authorized service agency.
After a long period of continuous
operation, the power/heating level
seems to be reduced
Overheated induction coil; cooking area
is too hot.
Overheated pan. Pan is empty.
Switch the appliance off. Safely remove pan, if any.
Wait until the appliance has cooled down before
turning it ON again.
Small metallic objects (e.g. spoon) are
heated up in the cook zone.
Pan detection function is defective.
Put knob in OFF-position. Only if possible and safe,
disconnect the appliance from the power supply.
Contact an authorized service agency.
Troubleshooting — Error Code / Flash Code
•
Appliance equipped with an indicator lamp:
The indicator lamp flashes to signal a specific problem. To find the possible cause, count the number of short flashes
after each long flash.
Example: “— …. — ….” The lamp gives a long flash for 0.6 seconds. Then it gives 4 short flashes (indicated by the dots in
the example). The sequence repeats until the error is canceled.
•
Appliance equipped with a digital display:
The display may show an error code, example: E04.
Summary of Contents for GI-SH/GR 3500
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