My memory card has degraded and needs to be replaced
All microSD
®
memory cards wear out after they are overwritten a large number of times. Periodically formatting
the card can extend the useful life and improve performance. Because the dash camera records continuously,
you may need to replace the memory card periodically (
Installing a Memory Card, page 1
). Your device detects
memory card errors automatically and alerts you when it is time to format or replace your memory card.
You can take these actions to help extend the useful life of the memory card.
• Format the memory card at least one time every six months (
Formatting the Memory Card, page 5
).
• If the device displays a memory card error alert, first try formatting the memory card (
) and then, if necessary, replace the memory card (
Installing a Memory Card, page 1
).
• Turn off the device when your vehicle is not in use.
If your device is not connected to an ignition-switched vehicle power outlet, you should turn off the device
when your vehicle is not in use to prevent the dash camera from recording unneeded footage.
• Use a memory card with a higher storage capacity.
Because higher-capacity memory cards are overwritten less frequently, they usually last longer.
• Use a high-quality memory card with a speed rating of class 10 or higher.
• Purchase your replacement memory card from a high-quality manufacturer and a reputable vendor.
My video recordings are blurry
• Clean the camera lens (
Cleaning the Camera Lens, page 13
).
• Clean the windshield in front of the camera.
• Verify the area of the windshield in front of the camera is cleared by the windshield wipers, and move the
device, if necessary.
My video recordings are choppy or incomplete
• For the best camera and video results, use a high-quality memory card with a speed rating of class 10 or
higher.
A slower memory card may not record video quickly enough.
• If you are viewing videos on your smartphone using a wireless connection to the camera, try viewing them in
another location with less wireless interference, or try transferring videos to the smartphone (
).
• Transfer important recordings to a computer or smartphone, and format the memory card (
).
• If the device displays a memory card error alert, first try formatting the memory card (
) and then, if necessary, replace the memory card (
Installing a Memory Card, page 1
).
• Update your device to the latest software (
).
18
Troubleshooting
