My phone will not connect to the watch
If your phone will not connect to the watch, you can try these tips.
• Turn off your phone and your watch, and turn them back on again.
• Enable Bluetooth technology on your phone.
• Update the Garmin Connect app to the latest version.
• Remove your watch from the Garmin Connect app and the Bluetooth settings on your phone to retry the
pairing process.
• If you bought a new phone, remove your watch from the Garmin Connect app on the phone you intend to stop
using.
• Bring your phone within 10 m (33 ft.) of the watch.
• On your phone, open the Garmin Connect app, select
or
, and select Garmin Devices > Add Device to
enter pairing mode.
• From the watch face, hold , and select Settings > System > Connectivity > Phone > Pair Phone.
My headphones will not connect to the watch
If your Bluetooth headphones were previously connected to your phone, they may connect to your phone
automatically instead of connecting to your watch. You can try these tips.
• Turn off Bluetooth technology on your phone.
Refer to the owner's manual for your phone for more information.
• Stay 10 m (33 ft.) away from your phone while connecting your headphones to your watch.
• Pair your headphones with your watch (
Connecting Bluetooth Headphones, page 52
).
My music cuts out or my headphones won't stay connected
When using a vívoactive 5 watch connected to Bluetooth headphones, the signal is strongest when there is a
direct line of sight between the watch and the antenna on the headphones.
• If the signal passes through your body, you may experience signal loss or your headphones may become
disconnected.
• If you wear your vívoactive 5 watch on your left wrist, you should make sure the headphone's Bluetooth
antenna is on your left ear.
• Since headphones vary by model, you can try wearing the watch on your other wrist.
• If you are using metal or leather watch bands, you can switch to silicone watch bands to improve signal
strength.
My watch is in the wrong language
You can change the language selection if you have accidently selected the wrong language on the watch.
1 Hold .
2 Scroll down to the last item in the list, and select it.
3 Scroll down to the last item in the list, and select it.
4 Scroll down to the eighth item in the list, and select.
5 Select your language.
Troubleshooting
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