Exercise for at least 10 consecutive minutes at a moderate or
vigorous intensity level.
The floors climbed amount does not seem accurate
Your device uses an internal barometer to measure elevation
changes as you climb floors. A floor climbed is equal to 3 m
(10 ft.).
• Locate the small barometer holes on the back of the device,
near the charging contacts, and clean the area around the
charging contacts.
The barometer performance may be affected if the barometer
holes are obstructed. You can rinse the device with water to
clean the area.
After cleaning, allow the device to dry completely.
• Avoid holding handrails or skipping steps while climbing
stairs.
• In windy environments, cover the device with your sleeve or
jacket as strong gusts can cause erratic readings.
Tips for Erratic Heart Rate Data
If the heart rate data is erratic or does not appear, you can try
these tips.
• Clean and dry your arm before putting on the device.
• Avoid wearing sunscreen, lotion, and insect repellent under
the device.
• Avoid scratching the heart rate sensor on the back of the
device.
• Wear the device above your wrist bone. The device should
be snug but comfortable.
• Wait until the icon is solid before starting your activity.
• Warm up for 5 to 10 minutes and get a heart rate reading
before starting your activity.
NOTE:
In cold environments, warm up indoors.
• Rinse the device with fresh water after each workout.
Maximizing Battery Life
• Turn off the
Auto Backlight
setting (
).
• Decrease the backlight brightness (
).
• In your smartphone notification center settings, limit the
notifications that appear on your vívosmart HR/HR+ device
(
).
• Turn off smart notifications (
).
• Turn off Bluetooth wireless technology when you are not
using connected features (
Turning Off Bluetooth Wireless
).
• Stop broadcasting heart rate data to paired Garmin devices
(
Broadcasting Heart Rate Data to Garmin
).
• Turn off wrist-based heart rate monitoring (
).
NOTE:
Wrist-based heart rate monitoring is used to calculate
vigorous intensity minutes and calories burned.
Resetting the Device
If the device stops responding, you may need to reset it. This
may result in the loss of data that has not been synced with your
Garmin Connect account. You must set the time of day again
(
).
1
Hold the device key for 10 seconds.
The device turns off.
2
Hold the device key for one second to turn on the device.
Restoring All Default Settings
You can restore all of the device settings back to the factory
default values.
NOTE:
This deletes all user-entered information and activity
history.
1
Press the device key to view the menu.
2
Select >
Restore Defaults
>
.
My device is in the wrong language
You can change the device language selection if you have
accidently selected the wrong language on the device.
1
Press the device key to view the menu.
2
Select .
3
Select your language.
My device does not display the correct time
The device updates the time and date when you synchronize
your device to a computer or mobile device. You should
synchronize your device to receive the correct time when you
change time zones, and to update for daylight saving time.
1
Confirm that your computer or mobile device displays the
correct local time.
2
Select an option:
• Synchronize your device to a computer (
).
• Synchronize your device to a mobile device
(
Synchronizing Your Data with the Garmin Connect Mobile
).
The time and date are updated automatically.
Updating the Software Using Garmin
Connect Mobile
Before you can update your device software using the Garmin
Connect Mobile app, you must have a Garmin Connect account,
and you must pair the device with a compatible smartphone
(
).
1
Synchronize your device with the Garmin Connect Mobile
app (
Synchronizing Your Data with the Garmin Connect
).
When new software is available, the Garmin Connect Mobile
app automatically sends the update to your device.
2
Follow the on-screen instructions.
Updating the Software Using Garmin
Express
Before you can update your device software, you must have a
Garmin Connect account, and you must download and install
the Garmin Express application.
1
Connect the device to your computer using the USB cable.
When new software is available, Garmin Express sends it to
your device.
2
Disconnect the device from your computer.
Your device alerts you to update the software.
3
Select an option.
Product Updates
On your computer, install Garmin Express (
). On your smartphone, install the Garmin Connect
Mobile app.
This provides easy access to these services for Garmin devices:
• Software updates
• Data uploads to Garmin Connect
Troubleshooting
9
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