20
GARNET
GAN-1030
Chapter 4. Appendix
4.1 Trouble-shooting
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You would better know Modem Name, Modem No., Serial No. and what is the problem,
and then ask help to your Service Provider in order to get solutions.
Q
. In installing modem in Windows 95/98, Plug-n-Play Dialog box is not showing.
A
. PC does not recognize ADSL modem. In this case;
1. Modem card is most probably not securely fit into one of your PCI expansion slot or
some alienated materials may be smeared in the metal edge. Check whether the
modem card is firmly in an expansion slot. And try again.
2. If the same situation occurs, place the card into another PCI expansion slot.
Q.
In transferring data from Driver CD during Plug-n-Play installation, you mistakenly
canceled installation.
A
. In this case, installation is abnormally closed. You can not perform Plug-n-Play
function any more. To solve this problem, in this case you have to manually install
driver;
1. Double click ‘Control panel’ and ‘Network’. And click ‘Add’ and ‘Have disk…’ select
Driver directory on the CD Rom. Installation will begin.
Q
. When error message that ‘cannot find ADSL Modem registry’ comes out.
A
. Registry value is damaged or deleted. Delete modem Driver in ‘Control Panel’, if any.
And install Driver again.
Q
. When error message that program is not working because a certain ADSL Modem
program does not exist.
A
. The certain Modem program is damaged or deleted. Delete modem Driver in ‘Control
Panel’, if any. And Install Driver again
Q
. When only left button of the status display icon in the system tray flashes blue?
A
. Stop connecting and try several connections. If there is no response again, please
contact your local service provider on ADSL line status and Modem setting values. And
try again.
Q
. If you would like to update driver?
