Read this First
Introduction
Page 1-2
MDE-4334C Atlas Start-up and Service Manual · April 2008
Who Should Use this Manual
This manual is intended for Gasboy Atlas Authorized Service Contractors (ASCs) who have
been trained and certified by attending Gasboy Certified Training classes. These ASCs should
be aware of the safety requirements and basic troubleshooting techniques, such as reading a
volt/ohmmeter, reading pressure, and so on, and understand the differences between various
Gasboy Atlas products, options, and functionalities.
If you have not attended the Gasboy training, contact the Gasboy Training Department. See
below for contact information.
Service Protocol
Requesting Further Technical Assistance
A Service Technician requesting technical assistance should do the following:
1
Be available at the site.
2
When placing the call, ensure that the following are available:
• Unit model and serial number
• Site name and telephone number
• Your technician number
• Problem description and history
• All required recommended spare parts
• Manuals available for reference
3
Call the Technical Support department (1-800-444-5529). Refer to the Customer Service
Report (CSR) number, if previously assigned.
Using Replacement Parts
Use only genuine Gasboy Atlas replacement parts. Use of other parts will void warranty and
could affect unit conformance to various national, local, or state codes.
Whom to Contact at Gasboy
Information Required
Contact Details
Schedule training
Gasboy Training Department
TechnicalTraining@gilbarco.com
Technical Assistance, Customer Service and
Warranty Service
Gasboy Technical Support at
1-800-444-5529
Helpdesk@gasboy.com
Explanation of Gasboy’s warranty policy
Contact your local Gasboy Distributor for assistance.
Technical literature, parts manuals, and other
documents
Gasboy Literature Department at (336) 547-5661
