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WARRANTY TERMS & CONDITIONS
This warranty is not transferable to a subsequent
purchaser if the product is sold by the original
purchaser during the warranty period.
If a warranty fault appears within the warranty period,
S.G.A. reserves the right to replace or repair the
product.
In the event that S.G.A. chooses to replace the product,
this original warranty will expire at the original date.
If the product includes various accessories or
components, only the defective accessory or
component will be replaced or repaired.
S.G.A. Reserves the right to replace defective parts
of the product with parts and components of similar
quality, grade and composition where an identical part
or component is not available.
Products presented for repair may be replaced by
refurbished products of the same type rather than being
repaired. Refurbished parts may be used to repair the
products.
To make a warranty claim, first contact S.G.A’s
Customer Service Line on the contact number below.
The purchase receipt for this product is to be retained
and must be presented if making claim under the terms
of this S.G.A. warranty.
Warranty repairs are free of charge, provided the
product is delivered to our Service Department at
33-35 Lionel Road, Mt Waverley, Victoria, 3149
or to one of our Authorised Service Agents.
If a warranty fault is found the freight cost will be
credited to the owner. If no fault is found the product
will be returned and any costs associated with the
service will be charged to the owner.
Products sent freight forward will not be accepted. In
most cases the defective accessory or component only
will need to be returned. The product or part of the
product being returned must be adequately protected
in a box.
S.G.A. will not be responsible for any in-transit loss or
damage.
For any queries or assistance call
Customer Service
Australia Only
1300 174 876
Hours of operation:
Monday to Friday 8am - 5pm EST
Do not return to place of purchase
.
This warranty does not apply to any defect,
deterioration, loss, injury or damage occasioned by or
as a result of misuse or abuse, negligent handling or
storage, normal wear and tear or if the product has not
been installed and used in accordance with S.G.A.’s
instructions, recommendations and specifications or if
the product has been subjected to abnormal conditions.
The warranty does not apply to blockages caused by
insects or living organisms, as well as non-operating
butterfly baffles or incorrectly installed ducts.
The warranty is void if there is evidence of the product
being tampered with by unauthorised persons.
The warranty does not extend to installation or
disconnection costs.
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major
failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not
amount to a major failure. The benefits of this warranty
are in addition to any rights and remedies imposed by
Australian State and Federal legislation that cannot be
excluded.
Product Approved For Outdoor Use Only
For warranty claims, service, spare parts or products
information in Australia, please call SITRO GROUP
AUSTRALIA Pty Ltd on the Customer Service Line 1300
174 876.
A receipt or proof of purchase is required and must be
kept for your records.
CONTACT DETAILS
Sitro Group Australia Pty Ltd
33-35 Lionel Road, Mt. Waverley
Victoria 3149, Australia
Tel (+613) 9543 9533
Fax (+613) 9543 9839
sales@sitro.com.au
