60
Problem
Reason
The Solution
You cannot start the desired
program.
The kettle is not placed on
the power base correctly.
Fill the kettle with at least 0.5 litres of water and place the
kettle on the power base. If required, turn the kettle on the
power base. Then try again.
The set temperature is
lower than or equal to the
current water temperature
within the kettle.
The set temperature must be higher than the current tempera-
ture within the kettle to start a program. Wait until the kettle
cooled down sufficiently, select a somewhat higher tempera-
ture, or carefully pour some cold water
into the centre of
the kettle
(see: ‘Adding Water during Operation’).
Water accumulates under
the power base or runs
down on the exterior of the
kettle.
There is too much water in
the kettle.
Immediately unplug the appliance. Then wipe dry the appli-
ance completely. Leave the appliance dry naturally for at
least 1 day. Always observe the maximum filling level when
filling (see: ‘Technical Specifications’).
You spilled some water
during filling or moving the
kettle.
Immediately unplug the appliance. Then wipe dry the appliance
completely. Leave the appliance dry naturally for at least 1 day.
Ensure not to spill water on the exterior of the kettle during fil-
ling. Always ensure to hold the kettle level when it is filled.
The kettle is leaking.
Immediately unplug the appliance and wipe dry the appli-
ance completely. Then check the kettle for leakage. Do not
use the appliance, if the kettle is leaking.
The water has an
unpleasant taste.
This may happen on new
appliances or appliances
that are used only rarely.
Prepare the appliance for usage as described in chapter
‘Before First Use’. If the problem persists, fill the kettle with
1200 ml of water and add two teaspoons of soda. Bring the
water to the boil using the program “100°C / Hot Water”.
Then discard the water and clean the kettle thoroughly.
You left the water in the
kettle for too long.
Always discard residues of water or tea completely after usage
and at least rinse the kettle with clear tap water, before stan-
ding the kettle aside. However, after preparing tea, it is better
to clean the kettle after usage (see: ‘Care and Cleaning’).
When cooking tea within the
kettle, the interior of the kettle
may get coated with residues
of tea, causing a bitter taste,
when simply heating water.
At least, when using the appliance for cooking tea and, the-
reafter, heating clear water, thoroughly clean the kettle and
lid set (see: ‘Care and Cleaning’).
The program “100°C /
Hot Water” is used but the
water is not boiling.
For the keep warm function,
the maximum temperature is
limited to 90-95°C.
According to the pre-set course of this program, the water is
heated to the boil only shortly. Thereafter, the water tempe-
rature will drop a little. This is normal. No action required.
