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SOLVING PROBLEMS
Most problems during use can be solved easily. Use the hints in the following table
as an assistance.
Problem
Reason
The Easy Solution
There are unusual noises
when the appliance is hea-
ting or cooling down.
Due to temperature
changes, the parts of the
appliance expand or
contract.
This is normal. There is no need for concern.
The appliance is connected
to the power supply but
the LCD display is dark
and/or
both heating elements
(grilling plate and fondue
plate) do not work.
The appliance is not live. When you are using an extension cord, check the electri-
cal connections.
Check, if the used power outlet is live and the extension
cord is in proper working order, by connecting a lamp via
the extension cord.
Both heating elements are
switched off.
Switch on at least one heating element by turning the
control dial clockwise.
For your safety and for
saving energy, the appli-
ance will switch off auto-
matically after 2 hours
of operation without any
new settings.
Turn a control dial for switching the appliance on again
(see: ‘Properties of Your New Raclette Set / Automatic
Shut-Off’).
The electrical connection
of the grilling plate is cor-
rupted.
Check the following items and eliminate the problem.
– Is the grilling plate mounted level and without wobbling on
the appliance?
– Are the electrical pins of the grilling plate inserted correctly
in the grilling plate power socket?
– Is there any corrosion or pollution on the pins of the grilling
plate? In this case, clean the pins carefully. The pins must
be smooth and clean.
– Are the pins of the grilling plate bent?
Exchange the grilling plate if the pins are corroded or bent.
Get in contact with your vendor.
Malfunction occurred.
Immediately unplug the appliance. Ensure that there are
no liquids in the raclette level. Ensure that there are no
foreign objects in the grilling plate power socket. Allow
the appliance to cool down for at least 1 hour. Thereafter
try again. If the problem persists, get in contact with an
authorised service centre for examination and repair.
Problem
Reason
The Easy Solution
The fondue plate is hea-
ting, but the grilling plate
remains cold and/or
the fondue plate is not
right in the centre of the
opening within the grilling
plate and/or the grilling
plate is tilted.
The grilling plate is
switched OFF.
For switching on the grilling plate, turn the right raclette
control dial clockwise until the desired temperature is
shown on the right side of the display (“RACLETTE”).
The pins at the grilling
plate are not inserted cor-
rectly in the grilling plate
power socket and grilling
plate support.
When mounting the grilling plate, ensure to insert the
electrical connectors at the bottom of the grilling plate in
the grilling plate power socket. Additionally insert the two
small pins at the opposite site of the grilling plate in the
corresponding holes on top of the grilling plate support.
With the pins of the grilling plate inserted correctly, care-
fully push down the grilling plate.
The grilling plate is moun-
ted in wrong orientation.
For mounting the grilling plate, the electrical pins noti-
ceably protruding the bottom of the grilling plate must
be on the same side as the grilling plate power socket
protruding the housing (left side). Turn the grilling plate
by 180°.
The electrical pins of the
grilling plate are bent or
damaged.
Exchange the grilling plate, if the pins are damaged in
any way. Get in contact with your vendor.
The grilling plate cannot
be mounted stably on the
appliance and wobbles.
The grilling plate is not
mounted correctly.
When mounting the grilling plate, ensure to insert the
electrical connectors at the bottom of the grilling plate in
the grilling plate power socket. Additionally insert the two
small pins at the opposite site of the grilling plate in the
corresponding holes on top of the grilling plate support.
With the pins of the grilling plate inserted correctly, care-
fully push down the grilling plate.
The grilling plate is
distorted.
Exchange the grilling plate. Get in contact with your
vendor.
Do not place any heavy objects on the
grilling plate. Always handle the grilling plate
with care.
The electrical pins of the
grilling plate are bent.
Exchange the grilling plate, if the pins are damaged
in any way. Get in contact with your vendor.
Do not
place any heavy objects on the grilling plate.
Always handle the grilling plate with care.
Foreign objects are sticking in
the power socket or support.
Remove any obstacles.
