28
29
Problem
Reason
The Easy Solution
During operation a burnt
smell is generated and/or
some smoke escapes.
The appliance is heated
for the first time.
This is normal and harmless. No need for concern (see:
‘First Heating’).
Food is overheated on the
grilling plate.
Ensure to remove even leftovers in time from the appli-
ance, to avoid burning. Clean the appliance thoroughly,
removing any burnt food (see: ‘Care and Cleaning’).
Some liquid ran out of the
fondue pot and is burned
on the fondue plate.
Do not overfill the fondue pot. The maximum filling volume
is 1.3 litres. After filling, ensure that the exterior of the
fondue pot is clean and dry, before placing the fondue
pot on the fondue plate. When making fondue with oil,
only fill max. 500 ml into the fondue pot to avoid over-
flow. Clean the appliance thoroughly, removing any burnt
food (see: ‘Care and Cleaning’).
Food in the raclette dishes
touched the bottom of the
grilling plate.
Always strictly avoid to touch the bottom of the grilling
plate with any food or foreign object, when handling the
raclette dishes, because the heating elements in the bot-
tom of the grilling plate are very hot during operation.
Clean the appliance thoroughly, removing any burnt food
(see: ‘Care and Cleaning’).
Malfunction occurred.
Immediately unplug and, under close supervision, let the
appliance cool down. Get in contact with an authorised ser-
vice centre for examination and repair.
Liquid is accumulating
under the appliance or in
the raclette level.
The fondue pot is over-
filled.
Immediately unplug and
let the appliance cool
down
. Wipe dry all parts of the appliance, before opera-
ting the appliance again. The maximum filling volume of
the fondue pot is 1300ml (1,3 litres).
The liquid in the fon-
due pot ran out, due to
frothing.
Unplug immediately and
let the appliance cool down
.
Wipe dry all parts of the appliance, before operating the
appliance again. Avoid selecting temperature values too high
for the fondue plate. Fill the fondue pot with max. 500 ml,
when using liquids that could vigorously froth (e.g. hot oil).
Only carefully immerse your food to avoid overflow.
Liquids have been spilled,
when moving the raclette
dishes.
Unplug immediately and
let the appliance cool
down
. Wipe dry all parts of the appliance, before opera-
ting the appliance again. Always handle the raclette dis-
hes with care, when they are filled with runny liquids.
Problem
Reason
The Easy Solution
Too much liquid accumu-
lated on the grilling plate
during cooking and ran
down over the rim of the
grilling plate.
Some food give off a lot of liquids, when heated (e.g.
fruit). Additionally, frozen food will be covered quickly by
a thick layer of hoar frost and ice, after being taken out of
the freezer. Defrost frozen food and dab dry very wet food
before grilling.
The grilling plate power
socket is getting unusually
hot during operation.
The electrical connection
of the grilling plate is
moist, polluted, damaged,
or corroded.
Unplug immediately and
let the appliance cool
down
. Check the grilling plate power socket and the
electrical pins at the grilling plate. These parts must be
always dry, smooth, and clean. Do not operate the appli-
ance when the electrical connection is damaged or out of
order in any way! Get in contact with an authorised ser-
vice centre for examination and repair.
The grilling plate sticks to
the power socket and/
or support and cannot be
removed.
You tilted the grilling
plate, while attempting
to pull it up and out of
the power connector and
support.
Always hold the grilling plate level and pull it vertically
upwards to remove it from the appliance.
The pins of the grilling
plate stick in the power
socket or support.
Always hold the grilling plate level and pull it vertically
upwards to remove it from the appliance. Perhaps, you
need to hold the housing of the appliance down, whi-
le carefully loosening the grilling plate from the power
socket or support. Then try again. Check whether the pins
of the grilling plate are polluted. If required, carefully cle-
an the pins. Do not leave any residues of food dry on the
parts of the appliance.
The pins of the grilling
plate are corroded or bent.
If the pins are corroded or bent, you need to exchange the
grilling plate. Get in contact with your vendor.
Handle the grilling plate with care. Do not place any heavy
objects on the grilling plate. Do not use violence.
