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30     The Gateway 2000 Solo Multimedia Notebook

Troubleshooting

Although the Gateway 2000 Solo Multimedia Notebook  is designed for trouble-free
performance, you may occasionally encounter minor problems. Most of these can be
fixed by thoroughly double-checking connections and settings or by performing the
procedures described below.

If the Solo does not respond to these solutions, feel free to contact Gateway 2000 for
assistance. The warranty shipped with the unit describes several ways to request
help, including traditional Portables Technical Support and our FaxBack Service.

Start Up

When the system is turned on, the hard disk makes a whirring noise, the screen shows
an image, and the status display bar shows an icon for either AC power or battery
power.  If any of these do not occur, check the following parts and their
connectors:

Hard disk: Is it installed properly? (See page 19.) Has it recently been subjected to
an excessive amount of static electricity or physical shock? (Reinstall system files
from the Gateway 2000 Solo System CD.) Is the unit attempting to boot from the
floppy drive first? (See page 26.)

Battery (if using battery power): Is it installed? (See page 13.) Is the battery icon
on the status display bar lit or blinking? (See pages 8 and 14.) Is it charged? (See
page 13.)

AC (if using AC power): Are all connections secure? (See page 13.) Is the AC icon
on the status display bar lit? (See pages 8 and 13.) Is the light on the adapter on? (If
so, power is running at least that far.) Is the outlet the power cord plugs into live?
(Check it by plugging something you know works into it.) Are the cables free of cuts
or damage? (If they are damaged, they may need replacing.)

Display: Is an image on the screen? (Windows

®

 95 users should see the Windows 95

desktop, Windows

®

 for Workgroups users should see a C: prompt (C:\>) or the

Windows Program Manager screen.) Is the brightness turned up? (Perhaps the
screen is simply too dark to see: see page 12.)

Summary of Contents for 2000 Solo

Page 1: ...USER S GUIDE...

Page 2: ...hrough normal use Do this twice for best results The AC adapter The AC power cord 4 The Windows 95 logo appears on the screen Windows for Workgroups users must type win at the C prompt and press Enter...

Page 3: ...13 Battery power 13 Bridge battery 15 Starting Stopping and Restarting 15 Standby mode 16 Suspend mode 16 Rebooting 16 Modular Option Bay 17 CD ROM Drive 18 Floppy Disk Drive 18 External Floppy Drive...

Page 4: ...The Gateway 2000 SOLO Multimedia Notebook User s Guide...

Page 5: ...ype anbefalt av apparatfabrikanten Brukte batterier kasseres i henhold til fabrikantens instruksjoner Legal notices Gateway 2000 Solo Multimedia Notebook User s Guide Copyright 1995 Gateway 2000 610 G...

Page 6: ...voltages that can cause serious personal injury or death Return defective AC adapters to Gateway 2000 The AC adapter is intended for use with a computer Both must meet EN 60950 ACHTUNG Netzkabel stets...

Page 7: ...6 colors Mouse Pointer EZ Pad integrated pointer PS 2 type connector for external mouse CPU Intel P54CLM 75 or P54CLM 90 low power Pentium Processor Cache 16K in CPU 256K pipelined burst synchronous e...

Page 8: ...pack 14 4DC 2700mAh lithium battery batteries can be hot swapped without rebooting Recharges in or out of system Conforms to APM 1 1 Permanent internal NiMH battery maintains system memory for about...

Page 9: ...ct the docking bar here See page 23 VGA port VGA port VGA port VGA port VGA port connect any standard monitor here See page 12 AC AC AC AC AC connector connector connector connector connector connect...

Page 10: ...tton reset button reset button reset button reset button flip it down to reveal flush PCMCIA slots and reset button See pages 21 and 16 Volume control Volume control Volume control Volume control Volu...

Page 11: ...e is accessed IR port IR port IR port IR port IR port lit when IR port is enabled Monitor switch Monitor switch Monitor switch Monitor switch Monitor switch lit when external monitor port is active St...

Page 12: ...ey key key key Scroll Lock Scroll Lock Scroll Lock Scroll Lock Scroll Lock key key key key key Fn function Fn function Fn function Fn function Fn function key key key key key Function Function Functio...

Page 13: ...l mode of function keypad Function keypad See below functions as either numeric or cursor control keypad Function keypad The keys of the function keypad produce the following standard lowercase letter...

Page 14: ...to the unit through the PS 2 port on the back of the unit See page 6 or the PS 2 mouse port on the docking bar See page 24 Built in microphone stereo speakers Because of their proximity to each other...

Page 15: ...xtended period of time that image may remain on the screen for a while as a slight shadow Although this shadow is temporary and will disappear eventually a screen saver program should be used to maint...

Page 16: ...We recommend that you completely charge and discharge the battery twice as soon as possible as this improves the accuracy of the unit s battery power gauge and optimizes the battery s life and perfor...

Page 17: ...e unit Simply remove the battery from the unit s case as shown below and connect it directly to the AC adapter AC connector AC connector AC connector AC connector AC connector Step 1 Step 1 Step 1 Ste...

Page 18: ...hut down the system be sure to save all work before pressing the power button Power button Power button Power button Power button Power button press once to turn the unit on Step 2 Step 2 Step 2 Step...

Page 19: ...off but it is actually using a very small amount of power to save your work for up to three weeks Of course work should still be saved to the hard drive as often as possible because the Suspend save...

Page 20: ...ch between drives remove the installed drive or bay cover from the unit s modular bay as shown below and replace it with a different drive The system is upside down at this point so the drive being in...

Page 21: ...stalled it must be rebooted When the floppy disk drive is installed and active the floppy disk drive icon lights in the status display bar See page 8 Open button Open button Open button Open button Op...

Page 22: ...r icons Hard Disk Drive The system s hard disk drive HDD may be removed from the unit for replacement or for switching between different hard drives The instructions on the following page detail the p...

Page 23: ...e HDD release HDD release HDD release HDD release latch latch latch latch latch Step 4 Step 4 Step 4 Step 4 Step 4 Grasp the latch and lift the hard drive up and out of the HDD bay The HDD may need to...

Page 24: ...CMCIA slot Because the system supports hot swapping one card can usually be exchanged for another by simple removal and replacement Step 1 Step 1 Step 1 Step 1 Step 1 Flip open the PCMCIA door on the...

Page 25: ...odules are installed in the memory sockets as shown below Step 1 Step 1 Step 1 Step 1 Step 1 Enter the Main Setup Menu set the power switch to ON OFF and exit saving changes See page 25 and 26 Step 2...

Page 26: ...ar or port replicator duplicates many of the connectors and ports found on the back of the unit as well as a line out jack for audio a game port and an extra PS 2 port Peripheral devices such as an ex...

Page 27: ...1 Step 1 Step 1 Close the port cover and slide the small panel in front of the docking bar port to the right Step 2 Step 2 Step 2 Step 2 Step 2 Align the docking bar s connec tor with the unit s port...

Page 28: ...d port assignments power management keyboard setup and other functions See pages 26 29 Exit the Setup Menus by pressing the Esc key The highlighted box on any of the Setup Menus indicates which option...

Page 29: ...ress Spacebar to toggle between ON OFF system reboots or shuts off completely when switch is pressed SUSPEND RESUME system enters suspend mode or resumes from suspend mode when switch is pressed After...

Page 30: ...s After setting options the screen automatically returns to the Main Setup Menu Option To Change Serial Port select press Spacebar to toggle between COM1 COM2 COM3 COM4 or DISABLED IR Port select pres...

Page 31: ...hange Maximum Battery Life see screen select press Enter Good Battery Life see screen select press Enter Good Performance see screen select press Enter Maximum Performance see screen select press Ente...

Page 32: ...r DISABLED Keyboard Setup Menu This menu allows you to control the unit s keyboard Access this menu from the Main Setup Menu See page 25 The following chart details the process for setting the Keyboar...

Page 33: ...ed properly See page 19 Has it recently been subjected to an excessive amount of static electricity or physical shock Reinstall system files from the Gateway 2000 Solo System CD Is the unit attempting...

Page 34: ...tomer Support The screen says Non system disk or disk error reading drive A You have a non bootable disk in drive A the floppy disk drive Remove it and press any key The screen says Bad command or fil...

Page 35: ...23 K Keyboard 4 6 8 9 16 23 24 25 29 KeyboardSetupMenu 29 L Lineinput 7 Line out 7 23 24 M Main Setup Menu 12 22 25 26 27 28 29 Memory 4 7 22 Menu 9 10 12 13 22 25 26 27 28 29 Microphone 7 8 11 Misce...

Page 36: ...or your particular needs In most cases we will need your Customer ID number and order number so please have these available when you call Customer Service 800 846 2000 Fax 605 232 2445 Technical Suppo...

Page 37: ...SYSMAN017AAUS 8 95...

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