269
Troubleshooting
www.gateway.com
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Make sure your computer is connected to the telephone line and the
telephone line has a dial tone.
■
If you have the call waiting feature on your telephone line, make sure
it is disabled.
■
Make sure your account with your Internet Service Provider (ISP) is set
up correctly. Contact your ISP technical support for help.
■
Make sure you do not have a problem with your modem. For information
about solving modem problems, see “Modem” on page 270.
You receive an “Unable to locate host” message and are unable to
browse the Internet
This problem can occur when you have typed a URL (Web address) incorrectly,
you have lost your Internet connection, or your ISP is having technical
difficulties.
■
Double-check the URL or try a different URL.
■
If the error message still appears, disconnect from the ISP connection and
close your browser, then reconnect and open the browser. If you still get
the error, your ISP may be having technical difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
■
The condition of the telephone lines in your residence or at your local
telephone company
■
The condition of the Internet computers to which you connect and
the number of users accessing those computers
■
The complexity of graphics and multimedia on Web pages
■
Having multiple Web browsers open, performing multiple downloads,
and having multiple programs open on your computer
People are sending you e-mail messages, but you have not received
any mail
■
Click the receive button in your e-mail program.
■
Make sure your account with your Internet Service Provider (ISP) is set
up correctly. Contact your ISP technical support for help.
Summary of Contents for 200STM
Page 20: ...14 Chapter 1 Checking Out Your Gateway 200 www gateway com...
Page 60: ...54 Chapter 4 Getting Help www gateway com...
Page 90: ...84 Chapter 6 Using the Internet www gateway com...
Page 126: ...120 Chapter 7 Using Multimedia www gateway com...
Page 200: ...194 Chapter 13 Networking Your Notebook www gateway com 5 Click the Wireless Networks tab...
Page 206: ...200 Chapter 13 Networking Your Notebook www gateway com 5 Click the Wireless Networks tab...
Page 230: ...224 Chapter 13 Networking Your Notebook www gateway com...
Page 290: ...284 Chapter 17 Troubleshooting www gateway com...
Page 316: ...310...