271
Troubleshooting
www.gateway.com
■
Make sure your computer is connected to the telephone line and the
telephone line has a dial tone.
■
Make sure that the modem cable is less than 6 feet (1.8 meters) long.
■
Remove any line splitters or surge protectors from your telephone line,
then check for a dial tone by plugging a working telephone into the
telephone wall jack.
■
If you have additional telephone services such as call waiting, call
messaging, or voice mail, make sure that all messages are cleared and call
waiting is disabled before using the modem. Contact your telephone
service to get the correct code to temporarily disable the service. Also
make sure the modem dialing properties are set appropriately.
To check the dialing properties:
1
In Windows XP, click
Start
, then click
Control Panel
. The
Control Panel
window opens. If your Control Panel is in Category View, click
Printers and Other Hardware
.
- OR -
In Windows 2000, click
Start
,
Settings
, then click
Control Panel
. The
Control Panel
window opens.
2
Click/Double-click the
Phone and Modem Options
icon, then click the
Dialing Rules
tab.
3
Select the location from which you are dialing, then click
Edit
.
4
Make sure all settings are correct.
■
Disconnect any answering machine, fax machine, or printer that is on
the same line as the modem. You should not have these devices plugged
into the same telephone line as the modem.
■
Make sure that you are not using a digital, rollover, or PBX line. These
lines do not work with your modem.
■
Check for line noise (scratchy, crackling, or popping sounds). Line noise
is a common problem that can cause the modem to connect at a slower
rate, abort downloads, or even disconnect. The faster the modem, the
less line noise it can tolerate and still work correctly.
Summary of Contents for 200STM
Page 20: ...14 Chapter 1 Checking Out Your Gateway 200 www gateway com...
Page 60: ...54 Chapter 4 Getting Help www gateway com...
Page 90: ...84 Chapter 6 Using the Internet www gateway com...
Page 126: ...120 Chapter 7 Using Multimedia www gateway com...
Page 200: ...194 Chapter 13 Networking Your Notebook www gateway com 5 Click the Wireless Networks tab...
Page 206: ...200 Chapter 13 Networking Your Notebook www gateway com 5 Click the Wireless Networks tab...
Page 230: ...224 Chapter 13 Networking Your Notebook www gateway com...
Page 290: ...284 Chapter 17 Troubleshooting www gateway com...
Page 316: ...310...