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Chapter 17: Troubleshooting
www.gateway.com
Telephone support
Before calling Gateway Technical Support
If you have a technical problem with your computer, follow these
recommendations before contacting Gateway Technical Support:
■
Make sure that your computer is connected correctly to a grounded
AC outlet that is supplying power. If you use a power strip, make sure
that it is switched on.
■
If a peripheral device, such as a keyboard or mouse does not appear to
work, make sure that all cables are plugged in securely.
■
If you have recently installed hardware or software, make sure that you
have installed it according to the instructions provided with it. If you
did not purchase the hardware or software from Gateway, refer to the
manufacturer’s documentation and technical support resources.
■
If you have “how to” questions about using a program, consult:
■
Online Help
■
Printed documentation
■
The Microsoft Windows documentation
■
The software publisher’s Web site
■
Consult the troubleshooting section of this chapter.
■
Have your customer ID, serial number, and order number available, along
with a detailed description of your issue, including the exact text of any
error messages, and the steps you have taken.
■
Make sure that the computer is nearby at the time of your call. The
technician may have you follow appropriate troubleshooting steps while
on the line.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
computer problem if:
■
Power cords or plugs are damaged
■
Liquid has been spilled into your computer
■
Your computer was dropped
■
The case was damaged
Instead, unplug your computer and contact a qualified
computer technician.
Summary of Contents for 200STM
Page 20: ...14 Chapter 1 Checking Out Your Gateway 200 www gateway com...
Page 60: ...54 Chapter 4 Getting Help www gateway com...
Page 90: ...84 Chapter 6 Using the Internet www gateway com...
Page 126: ...120 Chapter 7 Using Multimedia www gateway com...
Page 200: ...194 Chapter 13 Networking Your Notebook www gateway com 5 Click the Wireless Networks tab...
Page 206: ...200 Chapter 13 Networking Your Notebook www gateway com 5 Click the Wireless Networks tab...
Page 230: ...224 Chapter 13 Networking Your Notebook www gateway com...
Page 290: ...284 Chapter 17 Troubleshooting www gateway com...
Page 316: ...310...