291
Telephone support
www.gateway.com
Telephone support
Before calling Gateway Technical Support
If you have a technical problem with your notebook, follow these
recommendations before contacting Gateway Technical Support:
■
Make sure that your notebook is connected correctly to a grounded
AC outlet that is supplying power. If you use a surge protector, make sure
that it is turned on.
■
If a peripheral device, such as a keyboard or mouse, does not appear to
work, make sure that all cables are plugged in securely.
■
If you have recently installed hardware or software, make sure that you
have installed it according to the instructions provided with it. If you did
not purchase the hardware or software from Gateway, see the
manufacturer’s documentation and technical support resources.
■
If you have “how to” questions about using a program, see:
■
Online Help
■
Printed documentation
■
The Microsoft Windows documentation
■
The software publisher’s Web site
■
See the troubleshooting section of this chapter.
■
Have your customer ID, serial number, and order number available, along
with a detailed description of your problem, including the exact text of
any error messages, and the steps you have taken.
■
Make sure that your notebook is nearby at the time of your call. The
technician may have you follow troubleshooting steps.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
notebook problem if:
■
Power cords or plugs are damaged
■
Liquid has been spilled into your notebook
■
Your notebook was dropped
■
The case was damaged
Instead, unplug your notebook and contact a qualified
computer technician.
Summary of Contents for 600YG2
Page 1: ...Gateway 600 Notebook Customizing Troubleshooting user sguide...
Page 2: ......
Page 10: ...viii...
Page 28: ...18 Chapter 1 Checking Out Your Gateway 600 www gateway com...
Page 80: ...70 Chapter 4 Windows Basics www gateway com...
Page 90: ...80 Chapter 5 Using the Internet www gateway com...
Page 142: ...132 Chapter 6 Using Multimedia www gateway com...
Page 156: ...146 Chapter 7 Sending and Receiving Faxes www gateway com...
Page 182: ...172 Chapter 9 Travel Tips www gateway com...
Page 252: ...242 Chapter 14 Restoring Software www gateway com...
Page 268: ...258 Chapter 15 Upgrading Your Notebook www gateway com...
Page 332: ...MAN SYS 600 YG2 USR GDE R0 10 02...