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Chapter 12: Troubleshooting
www.gateway.com
■
Run Windows modem diagnostics.
To run modem diagnostics:
1
Close all open programs.
2
Click
Start
, then click
Control Panel
. The Control Panel window opens.
If your Control Panel is in Category View, click
Printers and Other
Hardware
.
3
Click/Double-click the
Phone and Modem Options
icon, then click the
Modems
tab.
4
Click to select your modem, then click
Properties
. The Modem
Properties dialog box opens.
5
Click the
Diagnostic
tab, then click
Query Modem
. If information
about the modem appears, the modem passed diagnostics. If no
modem information is available, if a white screen appears with no
data, or if you get an error such as port already open or the modem
has failed to respond, the modem did not pass diagnostics.
■
Reinstall the device driver. For more information, see
■
Open your computer and reseat the modem. For more information, see
“Adding or replacing add-in cards” on page 206
.
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins handshaking.
Handshaking is a digital “getting acquainted” conversation between the two
modems that establishes connection speeds and communication protocols. You
may hear unusual handshaking sounds when the modems first connect. If the
handshaking sounds are too loud, you can turn down the modem volume.
Help and
Support
For more information about modem troubleshooting, click
Start, then click Help and Support.
Type the keyword
modem troubleshooting
in the
Search box
, then click the arrow.
Summary of Contents for 710X
Page 1: ...Customizing Troubleshooting your Gateway computer user sguide...
Page 2: ......
Page 18: ...10 Chapter 1 Checking Out Your Gateway Computer www gateway com...
Page 38: ...30 Chapter 3 Getting Help www gateway com...
Page 62: ...54 Chapter 4 Windows Basics www gateway com...
Page 72: ...64 Chapter 5 Using the Internet www gateway com...
Page 84: ...76 Chapter 7 Sending and Receiving Faxes www gateway com...
Page 117: ...109 Creating CDs and DVDs www gateway com The screen you use to add files opens...
Page 146: ...138 Chapter 7 Customizing Your Computer www gateway com...
Page 186: ...178 Chapter 9 Maintaining Your Computer www gateway com...
Page 252: ...244 Chapter 12 Troubleshooting www gateway com...
Page 262: ...254 Appendix A Safety Regulatory and Legal Information www gateway com...
Page 276: ...268 downloading files 61 Z Zip drive 9 173 port 3 5...
Page 277: ......
Page 278: ...NSK DWL DT710 USR GDE RO 8 03...