80 Maintaining and Troubleshooting the Gateway ALR 8200 Server
CD-ROM problems
An audio CD produces no sound.
The CD-ROM drive is not recognized by the system.
Probable Cause
Solution
The CD is loaded
incorrectly.
Make certain the label is facing upward, and
then try again.
The speakers are not
connected.
Check the speaker cables. Make certain they
are connected properly and securely.
The speaker volume is
turned down.
Check the volume control.
The speakers may be
muted via the
Multimedia volume
control.
From the
Accessories
menu
(Start | Programs |
Accessories),
click
Multimedia,
and then click
Volume Control. Make certain the volume is
turned up.
The sound card may
not be installed
correctly. (Some
systems do not have
sound cards because
sound capabilities are
built into the system
board
Open the system, and then reseat the sound
card. Make certain the cables are connected
properly.
The speakers may be
faulty.
Connect a set of headphones to the speaker
jack to test the output. If they work, replace the
speakers.
Probable Cause
Solution
The CD is not intended
for PC use.
Make certain the CD is PC-compatible.
The CD is loaded
incorrectly.
Make certain the label is facing upward, and
then try again.
The CD is scratched or
dirty.
Try cleaning the CD with a lint-free cloth.
Check the CD for scratches.
4079tl.book Page 80 Tuesday, December 22, 1998 2:04 PM
