Gateway ALR 9000, Maintaining And Troubleshooting

Page 1: ...9000 TECH REF R2 7 98 In our effort to use nature s resources efficiently and wisely we print all manuals on recycled papers that meet the minimum requirements established by the Federal EPA in its g...

Page 2: ...Gateway 2000 Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Mi...

Page 3: ...s 6 Installing a CPU 8 Changing Jumper Settings 11 System Memory 12 Memory Subsystem Architecture 12 RAM Expansion Chart 13 Installing Memory 14 Adapter Card 16 Storage Bays 18 Installing a Device in...

Page 4: ...s 42 Looking Things Over 42 Verifying Your Configuration 42 Common Problems 43 Drive Problems 44 Monitor Problems 44 Printer Problems 46 Installation Problems 47 TTIRHM 7TIGMJMGEXMSRW System Specifica...

Page 5: ...make sure the total ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating Also the total ampere requirements for all products plugged into the w...

Page 6: ...nto an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Accessories This equipment has been tested and found...

Page 7: ...fety 73 23 EEC as per EN 60950 1992 This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used...

Page 8: ...However a virus is inactive until the infected program is executed or a boot record is read Thereafter the virus loads itself into system memory and begins to copy and spread itself Diskettes used in...

Page 9: ...k drives CD ROMs floppies boot sectors and partition tables VirusScan also provides advanced protection against unknown viruses We continuously update and use the most current version of McAfee VirusS...

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Page 11: ...Preface Contents About This Guide xii Conventions Used in this Guide xiii Maints boo Page xi Friday July 10 1998 1 47 PM...

Page 12: ...opening and closing the system Chapter 2 Components covers information on maintaining replacing upgrading the components in the system This section includes information regarding available options for...

Page 13: ...er side of it must be pressed simulta neously Setup Commands to be entered as well as mes sages that appear on your monitor are printed in ARIAL font Technical Reference Names of publications and file...

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Page 15: ...Chapter 1 System Access Contents About This Guide 2 ESD Precautions 2 Opening the System 3 Closing the System 4 Maints boo Page 1 Friday July 10 1998 1 47 PM...

Page 16: ...circuits Always observe the following precautions before you install a system component 1 Always unplug the AC Power Cable from the AC Power Receptacle before you open the system 2 DO NOT remove a com...

Page 17: ...crews located on the rear of the system Save the screws 3 Slide the side panel back enough for the edge to clear the keylock loop then pull the panel off the chassis 4 If necessary repeat steps 2 and...

Page 18: ...ly installed and firmly seated 1 Align the side cover with the ledges on the chassis 2 Slide the cover toward the front of the unit 3 Secure the cover with the screws you removed when opening the syst...

Page 19: ...tem Memory 12 Memory Subsystem Architecture 12 RAM Expansion Chart 13 Installing Memory 14 Adapter Card 16 Storage Bays 18 Installing a Device in the Internal Bay 18 Installing a Device in the Externa...

Page 20: ...at is the first CPU must be installed in CPU socket C the second in socket B and the third in socket A In the same manner the corresponding VRMs must also be installed in their respective sockets Refe...

Page 21: ...Components 7 Figure 3 CPU Installation Guide Maints boo Page 7 Friday July 10 1998 1 47 PM...

Page 22: ...m each other to release the card from its slot see Figure 5 4 Holding on to the ejector arms gently pull out the CPU card A or B depending on how many CPUs are already installed in your system 5 Lay t...

Page 23: ...yer of CPU grease to the top of the CPU to ensure proper contact and heat dissipation 9 Place the fansink assembly squarely on top of the CPU 10 Secure the assembly by clipping the bracket to the plas...

Page 24: ...h the card in adjust the ejector arms so they latch on to the mounting bracket as shown in Figure 9 15 Push the ejector arms inward until the CPU card is locked into place 16 Reinstall the screws you...

Page 25: ...the location of the jumper on the system board For a more detailed illustration of the system board refer to the System User s Guide Figure 10 CPU Clock Speed Settings Figure 11 CPU Clock Jumpers War...

Page 26: ...one row An interleave in this system requires a minimum of two 36 bit SIMMs 1 row 72 bit wide containing a total of 64 data bits plus 8 bits of ECC RAM To ensure optimum performance follow the procedu...

Page 27: ...AL MEMORY MINIMUM OF SIMM S TOTAL MEMORY MAXIMUM 512KB x 36 2 4MB 4 8MB 8 16MB 16 32MB 1MB x 36 2 8MB 4 16MB 8 32MB 16 64MB 2MB x 36 2 16MB 4 32MB 8 64MB 16 128MB 4MB x 36 2 32MB 4 64MB 8 128MB 16 256...

Page 28: ...firmly seated 5 Tilt up the memory module to a vertical position until the spring loaded latches locks it into place 6 Repeat steps 4 through 6 to install additional memory modules 7 Reinstall the mem...

Page 29: ...Components 15 Figure 14 Installing Memory Units Maints boo Page 15 Friday July 10 1998 1 47 PM...

Page 30: ...Do not rest the board on any static generating surface such as carpeting or paper 1 Open the system as described on page 15 2 Remove the screw securing the cover plate from an available expansion slo...

Page 31: ...7 Configure the adapter card through the EISA Configuration Utility program EISA adapter cards are supplied with a configuration file with which to configure the card Maints boo Page 17 Friday July 10...

Page 32: ...ed on page 15 Remove both side panels 2 From the right side of the chassis insert the device into the top most area between the two mounting brackets located towards the front of the chassis 3 Positio...

Page 33: ...talling a device in any of these bays you must first remove the RF shield as follows a Remove the screws securing the RF shield b Pull out the RF shield from behind the plastic filler panel and save f...

Page 34: ...20 Maintaining and Troubleshooting the Gateway ALR 9000 Server Figure 17 Unlatching the Plastic Filler Panel Maints boo Page 20 Friday July 10 1998 1 47 PM...

Page 35: ...ntly insert the device into the bay and position the device so that the mount holes on both the device and mounting brackets are aligned 4 With the mounting screws supplied with the device secure the...

Page 36: ...you installed a fixed media device reinstall the plastic filler panel on the front of the bay 8 Close the system as described on page 16 and power it up 9 Enter the BIOS Setup program by pressing F2 b...

Page 37: ...or the power supply bay Save the screws 2 Remove the cover plate and discard or save for future use 3 Remove the power supply from its protective packaging 4 Holding the power supply by the handle gen...

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Page 39: ...Chapter 3 BIOS Setup Contents About BIOS Setup 26 Using BIOS Setup 27 Main Menu 28 Advanced Menu 33 Security Menu 36 Exit Menu 38 Maints boo Page 25 Friday July 10 1998 1 47 PM...

Page 40: ...ices installed The BIOS Setup program also allows you to customize your system configuration You must run the BIOS Setup program whenever you want to perform any of the following Install or remove a p...

Page 41: ...Move through and change the BIOS Setup screens and parameters using the following keys Esc Returns you to the previous menu Up or Down Arrow Moves the cursor up to the next field Left or Right Arrow M...

Page 42: ...mon functions can be set and changed Upon entering the BIOS Setup program the following screen will be displayed System Time and Date We recommend that you set these fields as many software packages r...

Page 43: ...ve Types 1 39 and Autodetect or Auto Sense For most drives Autodetect can correctly sense the drive type installed If not you can manually enter the drive specifications as described in the documentat...

Page 44: ...transfer mode Large Disk DOS Compatibility Enable this feature if you have a disk with more than 1024 cylinders This feature works with DOS OS 2 and Windows NT Disable this feature if you are running...

Page 45: ...contents of the BIOS chip on your video card into RAM when Enabled allowing faster execution and increased performance Shadow Memory Region allows specific memory addresses into RAM for faster execut...

Page 46: ...epressed key repeats This can be set to 1 4 second 1 2 second 3 4 second and 1 second System Memory This parameter reflects the current amount of memory installed in your system If you have changed yo...

Page 47: ...ing Disabled and Auto LPT Port reflects the address and interrupt values currently reserved for that port with six settings including Disabled and Auto LPT Mode allows for a faster data transfer rate...

Page 48: ...devices only and 8 16 bit for 8 16 bit combinations or 16 bit devices only I2C Address defines the I2C address when Enabled UART 2 Mode sets the serial port to either Standard or IrDA Advanced Resour...

Page 49: ...ay O S Set this feature to Yes if you are using a Plug and Play capable operating system Reset ConfigurationData When set to Yes this feature clears the Plug and Play configuration data The system aut...

Page 50: ...for information purposes and cannot be changed in this field The status of the password will be automatically updated if the Supervisor Password is changed or disabled UserPassword This parameter is a...

Page 51: ...for a password before booting the system Diskette Access This feature prevents unauthorized access to the floppy drives reducing the possibility of file copying and virus contamination When set to Sup...

Page 52: ...tions as shown below Save Changes and Exit Select this option to save your current values and exit the BIOS program The system will automatically reboot using the new values stored in the system BIOS...

Page 53: ...from the BIOS program Load Previous Values Select this option to set the values to the settings which were last saved This option will not exit you from the BIOS program Save Changes Select this optio...

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Page 55: ...tents Handy Checklists 42 Looking Things Over 42 Verifying Your Configuration 42 Common Problems 43 Drive Problems 44 Monitor Problems 45 Printer Problems 46 Installation Problems 47 Maints boo Page 4...

Page 56: ...trouble Before powering up the system perform the following checks 1 Is the power cord connected to the PC and an AC outlet 2 Is the AC outlet supplying power 3 If a power strip is used is it switched...

Page 57: ...orrectly Enter the BIOS Setup program and correct the date and time settings The backup battery may need to be replaced Contact Technical Support for assistance The Power LED is flashing ECC memory fa...

Page 58: ...file is corrupted bad Try the diskette on another computer Re copy the file if necessary Files cannot be written to the disk or diskette The disk is write protected Remove the write protect tab or sw...

Page 59: ...eo cable is not connected to the system s video port Check the video cable and ensure it is connected to the proper port The video cable s connector has a bent pin Check the cable s connector and repa...

Page 60: ...eck the cable and make certain it is connected to the correct port The printer s data cable is damaged Check the cable for bent pins or broken wires The port is bad Call Technical Support The printer...

Page 61: ...e DIMMs for proper installation A memory DIMM is not functioning properly Replace the faulty DIMM An adapter card is not recognized by the system The interrupt and or I O address is set incorrectly Ch...

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Page 63: ...Appendix A Specifications Contents System Specifications 50 Dimensions 50 Environment 50 Maints boo Page 49 Friday July 10 1998 1 47 PM...

Page 64: ...er Specification Height with feet installed 26 75 inches Width 12 75 inches Depth 23 inches Weight 115 pounds Parameter Specification Operating Temperature 10 to 40 degrees Celsius Storage Temperature...

Page 65: ...nd Correcting ECC 34 43 47 ESD 2 F floppy check 29 format 47 H hard drive 29 heads 29 30 humidity 50 I I2C address 34 ISA 34 L LED 43 46 logo 35 LPT port 33 LPTmode 33 M McAfee VirusScan ix memory 2 2...

Page 66: ...s 46 shadow 31 storage bays 3 5 inch 29 5 25 inch 29 system backup 37 system configuration 26 T Technical Support ix temperature 50 time 28 U Unix 30 V VGA 26 30 Video BIOS 30 video cable 45 video car...