Troubleshooting
111
To check the dialing properties:
1
Click
Start
, then click
Control
Panel
. The
Control Panel
window
opens. If your Control Panel is in
Category View, click
Printers and
Other Hardware
.
2
Click/Double-click the
Phone and
Modem Options
icon, then click
the
Dialing Rules
tab.
Help &
Support
For more information
about dialing
properties, click
Start
,
then click
Help and
Support
. Type the
keyword
dialing
in
the
Search
box, then
click the arrow.
3
Click the location from which you
are dialing, then click
Edit
.
4
Make sure that all settings are
correct.
■
Disconnect any answering machine, fax
machine, or printer that is on the same line
as the modem. Do not connect these
devices to the same telephone line as the
modem.
■
Make sure that you are not using a digital,
rollover, or PBX line. These lines do not
work with your modem.
■
Check for line noise (scratchy, crackling, or
popping sounds). Line noise is a common
problem that can cause the modem to
connect at a slower rate, abort downloads,
or even disconnect. The faster the modem,
the less line noise it can tolerate and still
work correctly.
Listen to the line using your telephone. Dial
a single number (such as 1). When the dial
tone stops, listen for line noise. Wiggle the
modem cable to see if that makes a
difference. Make sure that the connectors
are free from corrosion and all screws in the
wall or telephone wall jack are secure.
You can also call your telephone service
and have the telephone line checked for
noise or low line levels.
8511781.book Page 111 Tuesday, October 10, 2006 4:41 PM
